IT Service Desk Support Technician II

Service Desk Support Technician II

Location: Green Bay, WI Reports

If you’re looking for a chance to leave your mark at an organization that is building out a first-class IT operation… THIS IS IT!

American Foods Group is a multi-billion dollar organization that is re-creating first rate IT infrastructure and systems. We’re even completing construction on a new IT Tech Center where you’ll work.

Come be a part of something big where you can make a difference and not just maintain existing systems.

If you have great skills supporting users and systems and want to talk… send us a resume!

Essential Functions and Responsibilities:

• Responds to telephone calls, email, and personnel requests for technical support.
• Responsible for reviewing service desk ticket queues, documenting support, diagnostic activities, and escalating problems as required.
• Provide support to end users on a variety of issues or questions.
• Identifies, researches, and resolves technical problems.
• Documents, tracks, and monitors the problem to ensure a timely resolution.
• Assists in the installation, maintenance, and general support of systems.
• Assists in maintaining documentation (knowledge) for installing and troubleshooting issues in specified areas of responsibility.
• Experienced with standard concepts, practices, and procedures within service desk support.
• Relies on experience and judgment to plan and accomplish goals.

Knowledge, Skills, and Abilities:

• Strong customer service abilities.
• Excellent analytical and problem solving abilities.
• Excellent communication skills – both oral and written. Strong interpersonal skills.
• Familiar with standard concepts, practices, and procedures within field. Performs a variety of tasks.
• Technical aptitude and ability to research and solve simple to intermediate complexity issues.
• Ability to effectively communicate issues and resolutions within IT.
• Ability to work within a team and established standards.
• Experience documenting.
• Experience with Windows 7 (and greater) server operating systems and active directory.
• Experience in other specialty areas of IT related support is a plus.

Education, Training, and Licenses:

• Certification(s) in area of specialty is a plus.
• Bachelor’s degree in Computer Science or in area of specialty is preferred.
• Minimum of 2+ years of experience in the field or related area.

LOCAL CANDIDATES HIGHLY PREFERRED

Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Legal/ADA Considerations: Normal office environment. Occasional overnight travel by surface or air. Extended work hours.

Females, Minorities, Veterans and Disabled Individuals Encouraged to Apply Equal Employment Opportunity/Affirmative Action Employer

Job Type: Full-time