IT Manager

Do you enjoy problem solving and developing creative IT solutions that have real impact on end users and propel business growth? Evereve, a rapidly growing national retail fashion brand, is seeking an entrepreneurial-minded IT Manager to help build and enhance our technology systems and infrastructure as we continue to grow our brand nationally.

In this role, you will identify potential gaps and opportunities and develop solutions that will ensure the stability and security of our data and information systems and deliver the highest level of service to Evereve’s internal and external customers. You’ll have the opportunity to stretch your analytical abilities and develop thoughtful and creative IT solutions that impact and support our customers, stores and Home Office.

Reporting to the Chief Technology Officer, you will be responsible for leading and managing key IT initiatives that include:

Server infrastructure and admin (AWS); driving architecture and optimizing budgetary spend

• Defining and implementing systems monitoring framework
• Establishing best practices for software deployment
• PCI Compliance and security monitoring and remediation
• Office and Store technology infrastructure, including best practices for inventory management, security management and software deployment
• O365 / G-Suite Administration

A “day in the life” may find you:

• Planning, directing and supporting data and workflow needs of our employees.

• Understanding how business needs are met by each existing IT system; working with internal partners to identify ongoing or new business needs and find IT solutions to support
• Understanding system integrations and troubleshooting as needed
• Monitoring performance of applications and websites; identifying, diagnosing and troubleshooting issues as necessary
• Planning and testing enhancements applications and websites, and successfully launching enhancements
• Understanding underlying website architecture and integration with ERP and anticipating changes necessary to maintain functionality and integrity
• Being the point person for day to day systems administration needs, including fielding escalated user questions, making minor customizations, troubleshooting issues and working with 3rd party vendor support as needed
• Understanding Point of Sale (POS) System functionality and integration with ERP, planning and testing enhancements and diagnosing and troubleshoot issues as necessary
• Assisting with all IT aspects of Retail operation, including IT infrastructure, hardware, POS software and integration with ERP
• Fielding escalated IT helpdesk questions, and solve issues as needed, or route requests to outside IT partner
• Coordinating adjustments and fixes with partners as necessary for all IT systems

What you’ll bring to Evereve:

• Degree in Computer Science, Business Administration, Engineering or related discipline with information technology focus or equivalent work experience.
• Minimum of 5 years in a IT service delivery or IT implementation project management role
• Creativity, curiosity, and a strong desire to add value to our customer/end-user experience. Self-driven and comfortable with uncertainty.
• A love for overcoming challenges and solving problems.
• Experience with retail software systems or ERP
• Experience with Magento ecommerce or similar platform
• Sense of urgency to solve immediate issues
• Tenacity and follow through to see new and ongoing projects through to completion
• Excellent communication skills and ability to foster strong team partnerships