IT Helpdesk/Desktop Support Specialist

About us:
Limeade is a corporate wellness technology company that measurably improves employee health, well-being and performance while building cultures that support well-being. Employees earn points and rewards for taking steps to improve well-being, while employers move the needle on their business goals. Recognized for its own award-winning culture, Limeade serves over 100 employers and top global brands.

We’re committed to creating a mission-driven, positive culture of improvement made up of the best and brightest people in the business. And we’ve got the awards to back it up: Puget Sound Business Journal ranked us #1 Best Workplace in Washington, and Seattle Business ranked us one of the top three Best Companies to Work for in Washington State. We’re one of the fastest-growing companies in North America (Deloitte’s Technology Fast 500™), and Fortune magazine recognized us as a Best Workplace for Women. Learn more at www.limeade.com .

About the role:
Limeade is looking for a service-obsessed IT Support Specialist to provide top-notch support for internal users and systems nationwide in our Bellevue corporate office.

Providing white glove IT Support is a critical role in our company’s success. We’re looking for a junior professional with an eye on professional development to help us optimize and grow our support capabilities. This is a great opportunity in an explosive growth, market-leading engagement and wellness SaaS company. You will be working with another IT Support Specialist on our ITOps team.

Responsibilities:
Provide exceptional customer service to staff

Perform technical troubleshooting on workstations, phones, conference room equipment, etc.

Assist with a migration from Google Apps for Work to Office 365

Manage desktop equipment procurement and IT onboarding for new staff

Support audio/video equipment for all-hands and large meetings

Desired skills and experience:
Experience providing exceptional service face-to-face or over the phone

Excellent verbal and written communication skills

The ability to find creative solutions to technical issues

Experience with user administration on Office 365 or Google Apps for Work

Experience supporting Microsoft Windows and Mac OS

Experience supporting VOIP phones, mobile phones, printers, and other common office tools

Experience drafting self-help documentation

A basic understanding of networking

1-2 years of experience in end-user technical support

Limeade provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Limeade will provide reasonable accommodations for qualified individuals with disabilities.