IT Help Desk Technician

IT Help Desk Technician

DESCRIPTION

• Will provide IT help desk and customer monitoring services Monday thru Friday.

PRIMARY DUTIES

• Monitor customer networks via Web portal and generate tickets as required

• Push software updates as per customer IT policy

• Routes tickets to applicable technician

• Helps maintain service ticketing system

• Provide remote diagnosis and problem resolution for computers

• Maintain customer software inventory

GENERAL SKILLS

• Ability to effectively communicate with customers in a friendly and cordial manner

• Ability to put customer at ease in order to assist them with problem resolution

• Ability to work and communicate effectively with fellow employees in a friendly and cordial manner

• Ability to multi-taskSelf-motivated to minimize supervision

• Innovative with the ability to improve products and services

• Punctual

• Desire and ability to learn new IT related technologies

EXPERIENCE

• Prefer 1 year experience in IT Help Desk environment

• Troubleshoot and repair Microsoft Windows based computers

• Ability to setup email client such as Outlook

• Ability to setup computer with access to Internet

EDUCATION

The following are education and certification requirements.

• High School Diploma or equivalent

The following are preferred education and certification levels.

Graduation from a two-year college or technical school majoring in Network Administration or Information Systems

• CompTIA A+

• CompTIA Network+

MISCELLANEOUS

• Must have a valid Texas drivers license and maintain current auto insurance as required by the state of Texas

• Must maintain required dress code

BENEFITS

• Paid medical, dental, life insurance (employee pays partial)

• Paid Vacation, 1 to 3 weeks depending on years of service

• Paid Personal Leave, 1 week

• Paid Holidays

Job Type: Full-time

Salary: $31,200.00 /year

Job Location:

• San Antonio, TX

Required education:

• High school or equivalent

Required experience:

• Help Desk: 1 year