IT Field Technician

Position Overview

As an IT Field Technician, you’ll perform on-site or in-house servicing, repair and/or installation of company product(s) including system hardware and software, PC’s, and networking/wireless networking. Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective repair/resolution to minimize customer downtime. Prepares reports for analysis of product failure trends and serviceability issues.

* Position is 90 day contract to hire.

What you’ll do at Insight:

• Performs general maintenance tasks, troubleshoots, and repairs computer systems, servers, storage systems and peripheral equipment
• Troubleshoots general problems under the direction of a higher level of support.
• Escalates problems and issues to a higher level of support. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction
• Investigates system problems and provides solutions using specific product knowledge, system utilities, and operating environment
• Processes timely and accurate information to ensure compliance with warranty requirements of vendors.
• Follows established process and procedures to plan, install, test, and implement computer system hardware or software technologies
• Represents Insight in a professional and businesslike manner and communicates effectively with customers and associates

What you’ll need to join Insight:

• Must have A+ Certification and 3 to 5 years of experience
• Experience in Field support
• Ability to effectively communicate, present and articulate strategies across various audiences; sales, marketing, partners, clients, consultants, executive leaders (internal and external)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• while performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install computer equipment
• Specific vision abilities required by this job include close vision requirements due to computer work
• Light to moderate lifting is required
• Ability to uphold the stress of traveling
• Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period of time..

About Insight

Insight’s success begins with our people making meaningful connections every day. Our culture lives in our teammates. Insight is looking for great people who will embrace our values of Hunger, Heart and Harmony. Hunger to create new opportunities for our clients. Heart to make a positive impact in people’s lives. Harmony to celebrate each other’s unique contributions to bring solutions to clients.

Join our team as we work to deliver the best solutions through Intelligent Technology Solutions™, the new IT.

• Global technology provider of IT hardware, software and service solutions
• Fortune 500 company founded in 1988 with clients around the globe
• $5.5 billion in revenue for 2016
• 6,400+ teammates worldwide
• 2017 Arizona’s Most Admired Companies (AZ Business Magazine), 2016 Best Places to Work (Phoenix Business Journal)
• 2017 Dell EMC Titanium Black Partner, 2016 HP US Personal Systems Reseller of the Year, 2016 Cisco Gold Certification in North America, Microsoft’s largest global partner

Today’s talent leads tomorrow’s success. Learn about careers at Insight: jobs.insight.com.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Job Types: Full-time, Contract

Experience:

• Field Technician: 3 years (Required)

License or certification:

• A+ Certified (Required)