IT Field Support Technician

The IT Field Support Technician provides support to Nabors businesses and the directions of the Nabors Corporate Services Information Technology (IT) Department. The position reports to the IT Field Operations Manager and requires frequent contact with other IT personnel, other Nabors departments, field personnel, and various Nabors corporate departments.

Duties & Responsibilities:

Support of regional offices for Nabors equipment including network devices, computers and peripherals, IP camera systems, mobile devices, and any Nabors owned technology at the direction of the Field Services Manager
Install, maintain, and support the technology on a Nabors drilling rig including but not limited to network devices, computers and peripherals, IP camera systems, mobile devices, and wireless field communications via satellite, digital microwave, and mobile broadband systems
Terminate and install low voltage communications cables
Monitor the performance of the drilling rig’s network hardware and wireless internet systems
Proactively report or address potential issues in offices and field operations
Assist with field testing of hardware and software applications
Track support requests in our ticketing system
Identify recurrent issues
Responsible for providing 24 hour on-call technical support to office and field locations
Responsible for inventory control of IT equipment
Position requires outdoor field work in challenging environments at times.
Position requires the ability to perform physical work such as lifting and carrying, pulling, pushing, reaching, squatting, kneeling, climbing stairs and the use of a stepladder.
Ability to travel by air or car to field locations and/or supplier sites as needed
Must have a valid driver’s license
In the event of an emergency, the employee holding this position is required to work in accordance with the Nabors Disaster Recovery Plan. During or immediately following an emergency, the employee will be notified to assist in the emergency response efforts, and mobilize other staff members if needed.

Qualifications

Minimum Qualifications:

• • Experience and Educational Requirements: High School Diploma

Four years Information Technology related studies or work experience
Knowledge of network systems support and troubleshooting
Intermediate MS Office skills
Professional presence and demeanor
Good verbal and written communications skills
Ability to develop new ideas and work independently
Creative thinker and problem solver
Attention to detail
Ability to travel as needed
Ability to interact collaboratively with internal and external clients

Preferred Qualifications:

Oilfield related rig operations or rig instrumentation experience
Two-way satellite internet systems experience
Related military experience
College degree
Cisco certifications
Related project support experience

Work Requirements:
Position requires the ability to perform light physical work such as lifting and carrying, pulling, pushing, reaching, squatting, kneeling and the use of a stepladder. Ability to travel by air or car to offices, field locations and/or supplier sites as needed and climb stairs to inspect equipment.

Disaster Recovery:
In the event of an emergency, the employee holding this position is required to work in accordance with the Nabors Disaster Recovery Plan. During or immediately following an emergency, the employee will be notified to assist in the emergency response efforts, and mobilize other staff members if needed.