IT Associate

Top enterprises and brands rely on Braze to deliver personalized messaging experiences that span across channels, platforms, and devices. Each month, tens of billions of messages associated with nearly 2 billion active users are managed through our technology. We’re solving the hard problem of humanizing brands – ensuring the world’s best brands can interface with hundreds of millions of users in a way that is highly personalized.

WHAT YOU’LL DO

Braze, Inc is seeking an Information Technology Associate to join our team to provide technical assistance to our New York team. This position will also provide remote technical assistance to our team members in our San Francisco and London offices as well as a handful of telecommute team members. Common support requests include provisioning/removal of accounts, OpenVPN Support, OSX Support and printer configuration/troubleshooting. We also expect this position to be able to support the Wi-Fi and wired networks of our office and configure VOIP phones and accounts for users. Some support of mobile devices is also expected.

In addition, this position is exempt under the provisions of the Fair Labor Standards Act.

The primary responsibilities of the “Information Technology Associate” are:

• Provide IT support and training to our staff
• Provision services like Google, VPN, and Last Pass as examples
• Manage Companywide MDM solutions (JAMF and Google MDM)
• Manage our growing VOIP services
• Manage our Office Network, Printers, and Security Systems.
• Order IT Related hardware via the appropriate channels
• Research IT solutions to everyday problems (such as conference rooms)

WHO YOU ARE

The individual must have the following skills:

• Apple OSX support, administration and troubleshooting
• Network device administration (switches, wireless access points, routers)
• Printer administration and troubleshooting
• VOIP device configuration and troubleshooting
• Ability to communicate clearly with users directly via email, video and onsite
• Ability to multitask, prioritize issues based on severity and work independently

WHAT WE OFFER

Complete tech startup vibe including free daily lunches and snacks, group events, and a top of the line computer setup. A general feeling throughout the office that what you do matters everyday.

• Excellent medical insurance and life assurance coverage for you and your dependents
• Matching 401K
• Daily lunches, snacks and beverages
• Collaborative, transparent, collegial and fun loving office culture
• Flexible time off policy to balance your work and life in the way that suits you best