IT Analyst

The IT Analyst a critical role in a Company with a longstanding history and a promise of high-quality organic heirloom coffee. The IT Analyst will be responsible technical support of operating systems and technical platforms supporting Urth Caffe’s nine cafe locations including the Commissary and Corporate. The ideal candidate must have experience working in the restaurant industry using Point of Sales/Scheduling systems preferably Posi Touch and HotSchedules.

Essential Functions:

Core Competencies:

Guest Focus- Ability to exceed the expectations and requirements of internal and external customers by using first hand customer information to make improvements in product and services. Establish and maintain effective relationships with employees/customers and gain their trust and respect.

Planning/Prioritizing/Organizing- Create, set, prioritize, and meet goals. Structure work for self and others on the team. Anticipate problems and obstacles to develop contingency plans. Lead annual planning process and work with the confines of it.

Administration- always Ensure that all standards all being executed accurate recordkeeping, records retentions, cash handling controls, purchasing, inventory, health and safety, state, federal, and local laws.

Safety- Partner with Human Resources Department to maintain a safe working environment. Ensure that all unsafe working conditions are corrected immediately by management team

Staffing & Building Team- Ability to attract, select, develop, and promote the best people available internally and externally. Effectively use leadership skills to garner the best from all members of the team. Motivates team to ensure all goals are meet.

Interpersonal Skills- Demonstrate the ability to bring out the best in others. Practice active listening and use empathy when dealing with employee relations situations. Ability to establish self as neutral party in conflict situations. Employee view you as go to person to get thing resolved.

Communication- Express ideas clearly, concisely, and effectively both orally and in writing. Demonstrates effective listening skills by summarizing and recommending solutions to problems. Practices open door policy.

Motivation- Drive for excellence, led by example, communicates with enthusiasm, takes the lead to solve problems and add value.

Adaptability- Display the flexibility to adjust behavior to change, particularly under stress. Acts quickly and makes good informed decisions in difficult situations. Adapts to all situations with a positive demeanor.

Accepts Feedback- Accepts constructive feedback as a tool towards self-improvement. Takes ownership of feedback and works against it despite not sharing in the perception. Does not take the feedback personal.

Integrity- Maintains high standards of personal ethics. Is transparent, open, truthful, and honest. Says what does and does what he says. Has a strong sense of responsibility for the integrity of operations.

Judgment- Uses data to assist in the decision-making process. Makes decisions based on factual data. Considers liability as part of the decision-making process.

Teamwork- Ability to explain own ideas, express feelings in an open but non-threatening way, listen carefully to others, ask questions to clarify other ideas and emotions, sense how others feel based on their nonverbal communication, support, respect, and seek opportunities to foster collaboration with members of the work team and other colleagues (department heads).

Leadership- Maintains and perpetuates company culture while envisioning the future. Has a clear vision in mind, and communicates it enthusiastically to those whose help they need to enlist?

Physical Demands:

Job Type: Full-time

Pay: $50,000.00 – $60,000.00 per year

Benefits:

Education: