IT Administrator II

General Summary: Carries out moderately complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design. Essential Duties and Responsibilities: Monitors and supports the information technology and systems infrastructures. Conducts moderately complex analysis including planning, designing, and evaluating a variety of information technology tools. Serves as the back up to respond to user requests for system needs and upgrades or handles request that are more complex. Troubleshoots and resolves moderately complex problems in an efficient manner with little to no supervision. Implements standards for computer operations for compatibility between hardware and software, according to specifications and parameters. Administers, runs tests on, and maintains operating system and related software. Schedules, performs, and monitors system backups and, when necessary, performs data recoveries. Performs root cause analysis, diagnostics, and monitoring on various production systems. Identifies opportunities for process improvements and works with team members to implement efficiencies. Effectively create and maintain relevant systems documentation and user guides. Apply scripting methodologies to automate IT Admin related tasks. Minimum Qualifications: Education: Bachelor”s Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. Years of Experience: 4-6 years of experience in information technology, systems administration or other IT related field. Knowledge, Skills, and Abilities: Technical Skills – Advanced knowledge of Microsoft Operating Systems and products that include Microsoft Windows 7 & 8, Windows Servers, Microsoft Office and SharePoint 2013, Microsoft Lync 2013.

Applies standard methodology, techniques, procedures and criteria.

Ability to analyze, troubleshoot and resolve more complex system hardware, software or networking related problems.

Ability to plan and coordinate the deployment of new technology and resolve technical problems individually and as a project participant.

Experience with Citrix, SAN storage systems, VMware (vCenter). Communication Skills – Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.

Exceptional customer service skills.