IS LAN Support Specialist 2

To provide advanced support and administration for PC workstation hardware and all connected peripherals; to provide advanced support for all county standard PC workstation software and specialized departmental software as required; to provide entry-level application server administration as required; and to perform related duties as assigned. (This is the full performance level of this class series. It differs from Information Services LAN Support Specialist 1 in that the employees, based on supervisory assessment, require less supervision, perform more complex assignments, and require more technical skills and knowledge. Work involves the application of knowledge, skills and abilities gained through experience.)

The current vacancies for this position will be in the Ramsey County Sheriff’s Office. These positions will support the Office of Information and Technology by configuring services, responding to work orders, resolving technical issues, creating permissions and security parameters, and providing excellent customer service in a 24-hour environment.

**These positions will be consolidated into the Ramsey County Information Services department at a future date.**

To view or print a copy of the complete Ramsey County job (class) description for this job, go to https://www.governmentjobs.com/careers/ramsey/classspecs. Once at this page, you can browse the alphabetical list or search for a job description.

If an internal candidate is selected, salary will be set in accordance with personnel rules.

Examples of Work Performed

(The work assigned to a position in this classification may not include all possible tasks in this work and does not limit the assignment of any additional tasks in this classification. Regular attendance according to the position’s management approved work schedule is required.)

ESSENTIAL FUNCTIONS: 1, 2, 3, 4, 5, 7, 12.

Minimum Qualifications
Education: Two years of post-secondary education or training in computer technology.

Experience

: Two years of experience in a PC support environment including support experience with Microsoft suite of workstation products.
Substitution: An additional two years of experience in computer technology may substitute for the education requirement. Therefore, a total of four years of experience is required.
Certifications/Licensure: A valid driver’s license is necessary for travel to county offices. Must have access to a personal vehicle for use daily.
Other: Must be able to lift, up to 40 pounds.
Preferred: None.
Exam/Screening Process Information
EXAMINATION/SCREENING PROCESS: The examination for IS LAN Specialist 2 will consist of a training and experience rating, comprised of the questions in the attached supplemental questionnaire. The rating on this supplemental questionnaire will depend on the answers provided. A candidate must pass the training and experience rating in order to be advanced in the process.

The examination process will consist of the following section with each weighted as indicated below:

• Training and Experience Rating, 100%

NOTE: Not all applicants who meet the minimum qualifications will pass the Training and Experience Rating Examination. The questions associated with this job posting will be scored and rated and are the Training and Experience Rating Examination. Please be detailed in your answers and do not mark “see resume” or “see work history/application.” Failure to clearly and completely outline your training and experience could adversely affect your examination score and rank on the eligible list for this classification.

ELIGIBLE LIST

: The names of all applicants who pass the examination/screening process and file a properly completed application shall be placed on the eligible list for employment as an IS LAN Specialist 2. This list will be certified to the appointing authority which may use this list to fill a vacancy. Candidates will remain on the list for three months or until hired, whichever occurs first. A notice will be sent to applicants at the time the eligible list is posted, informing them that the list has been posted and their rank on the list.
VETERAN’S PREFERENCE: This is a classified position requiring an open, competitive selection process. Veteran’s Preference points will be applied after a candidate passes the examination process. Applicants who are eligible for veteran’s preference should update their veteran’s DD214, and other supporting documents, and submit them as an attachment at the time of application.

CRIMINAL BACKGROUND CHECKS: All employment offers are conditioned upon the applicant passing a criminal background check. Convictions are not an automatic bar to employment. Each case is considered on its individual merits and the type of work sought. However, making false statements or withholding information will cause you to be barred from employment, or removed from employment.

E-VERIFY PARTICIPATION: Ramsey County participates in the federal E-Verify program. This means that Ramsey County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Ramsey County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.

EQUAL OPPORTUNITY EMPLOYER: Ramsey County provides equal access to employment, programs and services without regard to race, color, creed, religion, age, sex (except when sex is a Bona Fide Occupational Qualification), disability, marital status, sexual orientation or gender identity, public assistance or national origin.

The complete job description is included with this posting. If you require further information regarding this posting, please contact olletha.muhammad@co.ramsey.mn.us or by telephone at 651-266-2723.