Investigator III, Grade 25

NOTE
: This position is budgeted at the
Investigator III level, Grade 25
, and the salary shown is for that level.

This vacancy may be underfilled at any the following levels:
Investigator II
(
Grade 23
, salary range: $56,559-$93,863),
Investigator I
(
Grade 20
, salary range: $49,313-$93,863), or
Public Administration Associate
(
Grade 16
, salary range: $41,140-$67,542). Filling the position at one of these levels allows for an opportunity for a Non-Competitive promotion to the higher levels in the future.

Bilingual applicants in the
Spanish/English
languages are encouraged to apply. If the candidate selected for this position possesses multilingual skills, he/she will be required to successfully pass an examination assessing oral communication, reading comprehension, and interpreting skills. For Advanced proficiency, the candidate must also pass an examination requiring translating text from Spanish to English and vice versa.

This employee is an Investigator for the
Division of Housing, Office of Landlord-Tenant Affairs (OLTA).
The Landlord-Tenant Investigator is responsible for performing a variety of assignments involving the investigation of complex legal issues, the review of cases for jurisdiction, and/or overseeing important administrative or technical functions.
The Investigator researches, analyzes and conciliates landlord-tenant complaints, and ensures compliance with applicable laws and regulations.

Duties include:
meeting with tenants and/or landlords to identify and mediate issues; working sensitively with clients, many of who are in difficult circumstances or in crisis, to gather and evaluate information, documentation, etc.; arranging meetings with all involved to try to conciliate differences and to reach a voluntary settlement if possible; referring clients to County/outside agencies with programs/services beyond those of DHCA for assistance with other problems; analyzing and interpreting records/legal documents, such as leases, contracts, etc.; determining if a violation of either State or County landlord-tenant laws has occurred; interpreting County, State, Federal laws and regulations, court decisions, and Montgomery County Landlord-Tenant Commission administrative precedent cases; drafting findings, conclusions, responses, pre-settlement agreements, decisions and orders, determinations, etc.; providing staff support for the Commission on Landlord-Tenant Affairs (COLTA); providing information to the general public by telephone, in-person, educational/outreach activities, meetings, etc.

The Investigator will work with a wide range of clients from diverse cultural and socio-economic backgrounds.
In addition, the employee will be required to attend evening COLTA meetings and perform other assignments outside of normal work hours as necessary.

Additional Employment Information

OHR reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based
solely
on the information contained in the application/resume submitted for this specific position/IRC.

Montgomery County Government is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Human Resources via email to
special.accommodations@montgomerycountymd.gov
. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.

Montgomery County Government also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, please refer to the Careers webpage on
Hiring Preference
.

Minimum Qualifications

Education (All levels):
Graduation from an accredited college or university with a Bachelor’s Degree.

Experience:

Investigator III
– Four (4) years of experience in an investigatory capacity in landlord/tenant affairs or a related field.

Investigator II
– Three (3) years of experience in an investigatory capacity in landlord/tenant affairs or a related field.

Investigator I
– Two (2) years of experience in an investigatory capacity in landlord/tenant affairs or a related field.

Public Administration Associate
– No experience

Equivalency:
An equivalent combination of education and experience may be substituted.

Preferred Criteria

Resume must include information specific to the preferred criteria listed below. Make sure that your resume references your knowledge, skills, and abilities as they relate to the preferred criteria. Ideally, the preferred criteria should be addressed in a separate section in your resume.
The system only allows for one document to be submitted so your preferred criteria must be part of the resume.

1. Experience working with County, State, and Federal laws, regulations, court decisions, and issues related to landlord-tenant issues or related fields

2. Experience in the use and application of methods and techniques of fact finding, interviewing, analysis, and resolution of complex problems

3. Experience in handling negotiations

4. Experience working with distressed, agitated, and/or hostile clients

5. Experience in public speaking and making presentations

6. Experience in interpreting data and preparing well written, comprehensive reports/projects

If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.

All applicants will be reviewed by OHR to determine whether or not they meet minimum qualifications for the position.
All applicants who meet minimum qualifications will be reviewed and rated by subject matter experts based on the Preferred Criteria.
Based on the results of Preferred Criteria evaluation, applicants will be rated and placed on the Eligible List as either “Qualified” or “Well Qualified.” The highest rated applicants will be placed on the Eligible List and may be considered for interview. Employees meeting minimum qualifications who are the same grade will be placed on Eligible List as a “Lateral Transfer” candidate and may be considered for interview. Note:
In the event there are 10 or fewer minimally qualified candidates, all will be placed on the Eligible List as Qualified and Hiring Managers will be required to interview a minimum of five candidates. For “seniority” jobs (as shown in Article 8), resumes will be reviewed and rated by subject matter experts based on the Preferred Criteria.

Minimum Salary

62195

Maximum Salary

103177

Currency

USD