Internet & Networking Technical Support

INTERNET TECHNICAL SUPPORT

Internet Technical Support – Great Pay, Benefits, and a Growing Team! This position is working with the latest technology, networking equipment, streaming services, and converged networks.

SONIFI is the leader in innovative guest engagement solutions for the hospitality and healthcare industries, serving 500 million travelers in approximately 1.2 million hotel rooms annually. Our core solutions include: interactive television, mobility, Internet access, and Free-To-Guest along with unparalleled nationwide technical support and professional services.

We are looking to hire several Internet Technical Support Agents to join our team in full-time, non-exempt positions.

These positions are in our Technical Assistance Center where our team provides business to business support to the hospitality staff and customers. If you have a passion for getting to the root of problems and enjoy troubleshooting this is a job for you! The shifts are flexible which may involve working day, mid or night shifts and may require some weekend and holiday shifts to ensure 365-day coverage. You will provide technical support to other departments within SONIFI, Networking Partners, International Licensees, SONIFI customers, Field Service Representatives and Service Partners, along with dispatching field service technicians as needed. This position requires analytical thinking, organizational, communicational, and customer service skills are a must. Individuals must have a desire and willingness to learn and maintain knowledge.

What you’ll need:

• Networking and Cisco certification is a plus.
• A minimum 2-year technical degree or the equivalent combination of education and or work experience.
• Fundamental knowledge of Windows, Linux and UNIX, and mobile devices in addition to a strong technical aptitude.
• Understanding of switches, routers, access points, firewalls and other networking components.
• Experience in a technical call center is preferred.
• Communication skills and the ability to multi-task.
• Effectively apply problem resolution techniques while troubleshooting in a team environment.
• Bi-lingual is a plus and differential pay may apply.
• Desire to advance within a leading-edge technology company!

SONIFI offers a competitive salary plus shift differential, excellent benefits including health, dental, vision, 401K, paid time off, casual dress, onsite fitness facility and cafeteria in our Sioux Falls office, and much more.

Apply today and we’ll review your qualifications to see if you might be the next great member of our team.

SONIFI knows the value of diversity and we are proud to be an EEO employer. Minority/Female/Disabled/Veteran.

For more information about Equal Employment Opportunity please visit: EEO Is The Law.