Integration and API Support Engineer

• No Visa Sponsorship is available for this position.*

MuleSoft’s Customer Support team is seeking an exceptionally talented contributor with a passion for researching complex technologies and a track record of high customer satisfaction to help our team drive customer success with MuleSoft products. We maintain an extremely high level of satisfaction across our customer base, and we take great pride in our operational efficiency and the strength of the solutions we provide to our customers.

Every day as an Integration and API Support Engineer, you’ll find yourself researching new technologies, including Web Services, HTTP, JMS, and many types of Enterprise Software and Software-as-a-Service. This role will give you an opportunity to build expertise in numerous bleeding-edge technologies and to fast-track your career towards customer facing technical roles, and your successes will have impact across the company.

What you’ll achieve:
3 months:

• Get to know the main Anypoint products, the support process, and tools
• Become familiar with the different cross-functional teams working with our prospects and customers and become a certified MuleSoft Developer

6 months:

• Expand your Anypoint products knowledge while addressing customer inquiries and triaging issues
• Complete the Advance Anypoint Platform Developer training
• Full member of our support team, capable in handling inquiries and problems of all MuleSoft Anypoint products, delivering outstanding service for MuleSoft customers, and completing your on-ramp process with an Anypoint Support Engineer certification

What you’ll need to be successful:

• Bachelor’s degree in CS or equivalent industry experience
• Understanding of Internet technologies and protocols such as HTTP and FTP
• Experience in software development and concepts, including debugging (e.g. against Java APIs)
• Experience with SOAP, REST and/or Web Services
• Experience with SalesForce.com as a user, developer, or administrator
• Solid experience providing technical solutions development for enterprise software or hosted high-tech services using JEE and/or JSE framework
• Experience using a JAVA IDE (Eclipse, Intelli J, Netbeans) is beneficial; experience profiling Java applications (including threading issues), examining thread dumps, etc. is ideal
• Experience with Tomcat, XML, JMS, WS* and SOA/Integration technologies is a plus
• Integration product support is preferred. Other integration vendors include IBM, BEA, Oracle, Tibco, etc. Knowledge of Open Source business and/or past contributions to open source projects is also favorable
• Proven problem solving and analytical skills
• Excellent verbal and written English communication skills

What you’ll get from us:
We realize exceptional people don’t choose jobs based solely on benefits, but we do our best to make sure that you’re set up for success so you can do your best work. As a Muley, you’ll be based in our downtown Union Square HQ and receive comprehensive health benefits, life insurance, paid parental leave, 401K, equity, and flexible vacation time. Plus the fun stuff, like a fully stocked kitchen, catered lunches, volunteer opportunities, onsite happy hours and free yoga classes, annual rafting trip and offsite activities, and MeetUp, our annual all-company offsite in California. Check out our Life at MuleSoft page ( https://www.mulesoft.com/careers/muley-life-at-mulesoft ) to learn more!