Infrastructure Engineer

Summary:
Responsible for design, implementation, management, maintenance, and support of technology solutions for all physical and virtual network, server, storage and application infrastructure environments at WOW!.

Duties & Responsibilities:
Essential duties and responsibilities include but are not limited to those listed below:

Support network, server and storage hardware and infrastructure application issues

Change and configuration management for all network, server and storage technologies

Network, server and storage infrastructure administration including: security patches, software updates and installations, firmware and hardware updates and installations

Network, server and storage infrastructure monitoring and alerting to ensure uptime and responsive issue resolution

Ensure all critical systems and data are protected through backups

Provide support for internally developed and/or purchased third party applications and appliances as necessary

Implement network, server, storage and infrastructure application solutions to solve business problems and improve overall operations

Create and maintain written documentation to improve the supportability of the entire network, server, storage and application infrastructure

Provide project leadership

Other duties as assigned

Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education:

A four-year degree in IT, computer science, or a business related field; 4-6 years relevant experience; or an equivalent combination of both experience and education

JNCIA, MCSE, VCP, RHCE, HDSCP or equivalent industry certifications a plus

• Experience/Skills Needed:

4-6 years of experience working with LAN/WAN and Internet connectivity, as well as supporting network equipment including routers, switches and firewalls, preferably with Juniper equipment

4-6 years of experience working with both physical and virtual Windows and/or Linux Servers, preferably using VMware

3-5 years of experience working with Microsoft Exchange, Lync and SharePoint or equivalent collaboration solutions

2-4 years of experience working with SANs and data protection solutions, preferably

Must possess strong hardware and software troubleshooting skills, proven through previous work experience

Experience documenting processes and procedures preferred

Familiarity with Junos OS

Experience scripting for server task automation, VB Script, Windows Scripting, etc.

Experience scripting for task automation, VB Script, Windows Scripting, etc.

Brings passion and enthusiasm to what we do and how we do it everyday

Solves problems in alignment with overall department and company goals

Communicates and works well with others

Rapidly adapts and succeeds in a changing environment

• Computer Skills:

Proficient in the entire Microsoft Office Suite

Strong working knowledge of the following, but not limited to:

Routers, Firewalls, Switches, Load Balancers, WAPs, etc. (Juniper, Cisco, etc.)

Server Hardware (UCS, Dell, Sun, etc.)

Operating Systems (Windows, Linux, Solaris, etc.)

VMware

SANs (Hitachi, Nibble, EMC, etc.)

Tools (Active Directory, DNS, DHCP, Xymon, Landesk, Actifio, Veeam, etc.)

Command Languages (Junos, IOS, etc.)

• Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to talk and hear

Required to use hands to type, handle objects and paperwork

Required to reach and hold on to items at chest level or reach above the shoulder

Required to use close vision and be able to focus

Must be able to physically move and set up various computer equipment as required (50 or more pounds)

Must be able to be on call as this position will be on a rotating, on call schedule, as well as, be escalated support and be the person who has primary responsibility for all server-related equipment

Some travel may be required