Information Technology Support Specialist

Information Technology Support Specialist

Since 1990, Cassady Schiller CPAs & Advisors, one of the top 10 accounting firms in Cincinnati, has been providing tax, accounting and consulting services to all levels of privately held businesses, from one-person operations here in Cincinnati to multi-million dollar companies with offices throughout North America. We are proud to have been recently honored by the Goering Center with a first place award at their Family & Private Business All-Star Awards event, acknowledged as one of the Best of the Best Firms to Watch by Inside Public Accounting and named one of the Best Accounting Firms to Work For by Accounting Today .

Due to continued growth, we are currently seeking a self-motivated, self-starter to join our IT team. The support specialist plays a critical role in ensuring hardware, operating systems, and software systems are functioning properly for his/her client service co-workers.

Responsibilities:

• Troubleshoot local and remote users
• Troubleshoot/setup wireless devices (Smart phones, Tablets, WAPs etc.)
• Setup new user desktops and laptops. Rebuild/refresh computers as needed
• Install software updates (OS, Firm specific software and servers)
• Troubleshoot, optimize and clean computers from viruses and malware
• Create, change and delete Active Directory objects
• Help with installation and configuration of new virtual servers
• Setup and manage end users in a VOIP phone system
• Assist company employees with technical questions and communicate technical information to non-technical people Requirements:

*

• Bachelor’s or Associate’s degree in Computer Science, Information Systems or similar technical major
• Will consider a non-degreed candidate if they have one or more current IT certifications
• 2 – 3 years of experience in end user support
• Experience in Active Directory and a help desk ticketing system
• Strong knowledge of MS Windows 7 and 10 & MS Office 2013
• Experience with CCH and Thomson Reuters products a plus
• Strong communication skills and a positive attitude
• Ability to juggle many projects simultaneously
• Ability to assist with off hour IT projects with or without notice

Job Type: Full-time

Job Location:

• Cincinnati, OH

Required education:

• Bachelor’s

Required experience:

• experience in end user support: 2 years