Hotline: 678-408-1354

Information Technology Services Technician, Level 1

SUMMARY: The Information Technology (IT) Services Technician, Level 1, identifies, analyzes, and develops solutions to meet information system requirements and develop tools for support of computer system users. Installs, repairs and maintains desktop
and laptop computers, peripherals and related systems. Upgrades existing systems, supports help desk issues, and assists users with hardware, software and network issues. Responsible for daily help desk and field operations ensuring on-going support services
in a fast-paced operational environment.

• Provides PC-related technical support by resolving hardware and software issues through expertise in: MS Windows as well as Mac OS platforms; MS Office suite; TCP/IP, VPN, viruses/malware, printers and peripherals, managing system accesses, etc.

• Uses imaging (GHOST) and data backup technologies to set-up computers for new customers, and transfers files when replacing customers’ computers; uses remote control software (such as TeamViewer) to upgrade/troubleshoot customer computers;

• Resolves IT support issues as part of a Help Desk team, responding to daily operational support issues via help desk tickets, phone calls, and customer walk-ups while escalating as appropriate; identifies, researches, resolves and documents complex technical
problems;

• Escalates and provides liaison support for warranty issues to the appropriate manufacturer;

• Ensures timely communication with customers, co-workers, and management.

Supervisory Responsibilities: This position has no supervisory responsibilities.

MINIMUM REQUIRED QUALIFICATIONS:

• Associate’s degree in Computer Science or related field OR

• Two (2) years of practical experience in PC-based customer service support OR

• Equivalent combination of education and experience

Certificates and Licenses: None required.

OTHER REQUIRED SKILLS & ABILITIES:

• Proficiency with computer and Internet applications including: MS Windows; Mac OS platforms; MS Office suite; basic database usage; TCP/IP configurations; Cisco VPN; troubleshooting viruses and malware; managing system accesses/password resets, etc.

• Experience with imaging software (GHOST) and data back-up technologies; remote control software (TeamViewer)

• Knowledge of Microsoft Active Directory

• Knowledge of different versions of MS Windows Server

• Familiarity with a variety of the field’s concepts, practices, and procedures

• Excellent customer-service skills

• Strong verbal and written communications skills, and interpersonal skills at all levels within the organization

• Strong organizational and time management skills with the ability to multi-task in a fast-paced environment

• Team player attitude with the willingness to assist both co-workers and customers

• Flexibility in scheduling including the ability to work evenings and weekends as needed

• Ability to pass background check requirements

PREFERRED QUALIFICATIONS:

Certificates and Licenses: A+, NET+, MCP, or related OEM certifications.

K12 is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected
Veteran status.

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Contact Us

Eltas EnterPrises Inc.
3978 Windgrove Crossing
Suite 200A
Suwanee, Georgia
30024, USA
contact@eltasjobs.com

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