Hotel Front Desk Associate – All Shifts

Boise Airport Hotels Boise, ID 83705 May 16, 2017 Others

Hotel Front Desk Associate Shilo Inn Boise Airport/Red Lion Boise Airport – Boise, ID Full-time

Welcome guests in a friendly, prompt and professional manner recognizing Red Lion Rewards Club Members and returning guests. The hotel will soon be the RED LION BOISE AIRPORT HOTEL.

Check guests in, issue room keys, provide information on hotel services and room location
Ensure required identification is taken from guests at check-in in line with local legislative requirements
Answer phones in a prompt and courteous manner
Up-sell rooms where possible to maximize hotel revenue
Answer, record and process all guest calls, messages, requests, questions or concerns
Record guest preferences in the system
Check guests out, including resolving any late or disputed charges
Accurately process all cash and credit card transactions using established procedures
Communicate any outstanding guest requests or issues to management that may requireadditional monitoring or follow-up
Take action to solve guest problems/complaints using appropriate service recovery guidelines
Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
Perform other duties as assigned including guest room tours, concierge services, special guest requests, light cleaning of lobby and rooms and may require light lifting.