Helpdesk Support

We are seeking entry level help desk support staff who will be based in our Warrenton, VA office. This role is responsible for answering incoming calls and monitoring incoming email for internal users in an IT help desk environment through a ticket tracking
system.

Requirements

– High School diploma or GED

– IT related college degree, technical school degree, or Microsoft certification preferred

– A and Net Certification preferred

– General understanding of Active Directory and Windows server policies

– General knowledge of Microsoft Office applications

– Ability to interact with customers in a polite and professional manner

– Ability to listen and communicate effectively with customers, peers, and management

Responsibilities

– Network and software application password resets

– Resolve hardware and software computer issues

– Printer support

– Mobile device support (cell phones, Smart phones, MiFi hotspots, iPads and Samsung tablets)

– Configure mobile tablets/iPads

– Assist customers with network connectivity issues

– Network troubleshooting including hardware and software VPN connections and wireless

– Basic troubleshooting and triage of externally hosted software applications

– Assist customers with MS Office applications

– Citrix troubleshooting