Help Desk Technician

Are you skilled at software, hardware and network problem resolution? Do you enjoy helping people? Do you want to be part of a thriving, dynamic team of IT professionals? If so, this job may be right for you.

We currently have an opening for a Help Desk Technician at our company headquarters in Chantilly, VA. In this role, you’ll work under general supervision to diagnose and solve IT-related issues for end users.

Full Job Description:

What you will be doing:

• Interviewing end users to troubleshoot, diagnose and resolve computer problems and technical issues.
• Providing end-user support for software installation, computer configuration and setup, and remote troubleshooting.
• Maintaining backup and anti-virus software and valid backups of all critical systems.
• Providing one-on-one end-user training as needed.
• Assisting Network and System Administrators.
• Conducting hardware and software inventory database maintenance and reporting.
• Managing phone systems, including moves, additions and changes.

Qualities and skills you need to have:

• Independent problem-solving skills.
• Knowledge of basic Productivity software, including Microsoft Office and Adobe products.
• Understanding of operating systems, including Windows, OSX and Linux environments.
• Basic knowledge of personal computing and networking environments.
• Professional, friendly and courteous manner.
• Ability to work independently.

Education and experience we’re looking for:

• One to three years of experience in an office computing environment.
• Experience with Cisco Call Manager and VOIP systems (preferred).
• Experience with WAN/LAN technologies, network switching and routing (preferred).
• Data Center experience (preferred).
• Experience with Active Directory, Exchange or SharePoint (preferred).

EOE M/F/D/V

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.