Help Desk/Level 3 Network Administrator

We are currently seeking a Help Desk/ Level 3 Network Administrator to work at our Mokena, IL corporate office to join a fast paced and growing company. This position is open due to the firm’s growth this year.

Responsibilities:

• Respond to requests for technical assistance via phone, in person, electronically
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Advise clients on appropriate action and redirect problems to appropriate resource
• Follow standard help desk procedures and log all interactions
• Identify and escalate situations requiring urgent attention
• Hardware and software inventory and asset management
• Aptitude for learning new network and security technologies and applying them to new and existing infrastructures.

Position Requirements:

5-8 years’ experience with the following:

• Customer service orientation
• Problem analysis and Problem-solving skills including maintenance of hardware, operating systems, LAN/WAN, DNS, TCP/IP, WINS, DHCP
• Planning and organizing skills and the ability to handle stress and deliver positive service
• Remote connection protocol knowledge, RemoteAPP, VPN technology
• Working knowledge and experience supporting Microsoft technologies
• Experience troubleshooting Applications such as QuickBooks, MSOffice
• Excellent knowledge of hardware and software troubleshooting and maintenance
• Excellent knowledge of Cisco, SonicWALL and PFSence switches, and routers
• Knowledge of routing protocols
• May be required to work outside of normal hours and on your own

Job Type: Full-time

Salary: $50,000.00 to $80,000.00 /year

Experience:

• Network Administration: 5 years (Required)

Job Location:

• Mokena, IL (Preferred)