HD IT Support Technician I

At Healthy Directions, we are dedicated to inspiring wellness in everyone we meet. Our industry-leading health experts, groundbreaking content, exceptionally high-quality nutritional supplements and natural beauty products are designed to give our customers the tools they need to be healthier today, so they can get the most out of every tomorrow.

What You’ll Be Doing:
Reporting to the IT Support Supervisor, the IT Support Technician is directly responsible for analyzing, troubleshooting, and evaluating user issues to develop a plan of action that will resolve the problem within a cost effective and reasonable length of time. Will also maintain and repair IT related equipment.

Responsibilities:
Monitors corporate help desk line and provides on-site support for warehouse operations.

Resolves assigned customer service requests.

Evaluates existing equipment and network access to meet the user needs.

Consults with management to evaluate and recommend computer and related hardware required for capital expenditure

request.

Consults with external sources to obtain information and specifications for definition of products and services to be

purchased.

Obtains price quotations from vendors to comply with company purchasing requirements.

Acts as liaison between corporate IT and Mississippi users.

Tests, evaluates, and recommends to Purchasing Department label stock and ribbons that are presented by vendors.

Requirements for Consideration:
Associate Degree from an accredited college or university in related profession/field.

2 or more years of experience required.

A+ and Network+ certifications required.

Excellent oral and written English communication skills.

Excellent customer service skills.

Telephone confidence.

Good problem solving and time management skills.

Good organizational skills.

Working knowledge of Microsoft Office application from a support level.

Knowledge of operating systems (e.g. Windows, LINUX, Apple).

Common IT applications and common hardware knowledge.

Applicants must be authorized to work in the United States on a Full-Time basis.

Helen of Troy is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change duties, education/experience/skills requirement of the position at any time.