Guest Services Agent

Job Description

Busy Schaumburg hotel seeking Full Time employee

Hours: 3pm-11pm/7am-3pm/open to 11pm-7am on occasion

DUTIES INCLUDE BUT NOT LIMITED TO:

*Welcome guests, answer questions, respond to requests.

*Register guests by obtaining or confirming room requirements, verifying registration.

*Establish credit by verifying credit cards or obtaining cash.

*Provide information to guests by answering inquiries regarding hotel.

*Maintain records by entering room and guest account data.

*Drive local hotel shuttle

*Make hotel reservations, checking availability, confirming requirements.

*Must be able to work independently.

****MUST BE AVAILABLE TO WORK WEEKENDS AND HOLIDAYS****

SKILLS/ QUALIFICATIONS: Customer Service, People Skills, Quality Focus, Professionalism, multi-tasking, dependability, thoroughness, phone skills and data entry skills.

Job Type: Full-time

Experience:

• Customer Service: 2 years (Required)

License or certification:

• Driver’s License (Required)

Shifts:

• Morning (Required)