Guest Service Agent

Do you have a bubbly, cheerful personality? Are you looking for a opportunity to shine, and rapidly grow your career? The Hampton Inn & Suites by Bush Intercontinental Airport is looking for dynamic, hungry, and happy individuals to become part of the team! Come in and apply today!

Where to apply: Hampton Inn & Suites IAH- 15831 JFK Blvd. Houston, TX 77032

The ideal Guest Service Agent accommodates guests of hotel, handles front office duties and has a high level of customer service skills. Follows through on guest issues in a pleasant and organized fashion ensuring successful resolution and exceeding of customer expectations. Takes all necessary steps to ensure a positive and pleasant experience for all guests. The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assignor reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

At least 1 year of hotel experience is required. Previous experience with the Hilton brand will be given first preference. We offer competitive wages and bonus structure, as well as a great opportunity for upward mobility. Benefits include: PTO, Paid Major Holidays, Paid Vacation, Hotel Brand Travel Discounts, Free Parking.

• Greets, registers and assigns rooms to guests. Handles credit cards, initial parking information and an overview of guest services. Issues room keys and location instructions to guests.
• Serves as the primary liaison to guests. Handles stressful situations, makes mature and knowledgeable decisions. Handles all guest complaint or problems to exceed the guests expectations..
• Personally demonstrates a commitment to guest service by responding to guest needs and concerns; be committed to making every guest satisfied.
• Handles incoming guest reservations via phone. Takes reservation accurately and enters into PMS system.
• Handles guest check-in and check-out in an accurate and efficient manner.
• Handles arriving reservations determining and assigning special requests when necessary and acknowledging top tier customers.
• Answers inquiries pertaining to all hotel services, registration of guests and shopping, dining entertainment and travel directions within the local market. Makes restaurant, transportation or entertainment reservations and arranges for tours.
• Handle all guest service requests.
• Serves as hotel phone operator and directs calls to appropriate department. Receives, transmits and racks telephone messages.
• Computes bill, collects payment and makes change for guests.
• Thank each guest by name for choosing your hotel. Invite back.
• Posts charges such as room, food, liquor or telephone to guest accounts.
• Log and conduct wake-up calls timely and pleasantly.
• Ability to focus on the guest, ensuring complete satisfaction with each transaction / interaction.
• Conveys company information, decision, or problems to appropriate parties on a timely basis.
• Works to resolve disagreements and is respectful of peers and co-workers.
• Balances daily shift, maintains bank as assigned by management.
• Assists guests with depositing valuables in safe deposit boxes.
• Manages and controls assigned cash bank and balances shift within established procedures.
• Keeps all work areas neat, clean, organized and free of hazards.
• Assists in maintaining a neat and clean lobby environment.
• Attends to requests from guests and supervisors.
• Maintains a high level of customer service and professionalism at all times.
• Attend Mandatory meetings and required training.
• Maintain calm demeanor during emergency situations; communicate situation accurately, factually, and calmly to appropriate parties.
• Projects and assignments are completed thoroughly, professionally, and with care.
• Adjusts to high-pressure conditions and is open to change.
• Consistently maintains positive demeanor.
• Assumes responsibility for personal growth and development.
• Conducts himherself (acts and dresses) professionally at all times; sets standards for all associates.
• Ability to build solid working relationships with co-workers.
• Ability to accurately gather and report information to appropriate parties as requested.
• Maintains open level of communication with all other departments to ensure high levels of customer satisfaction.
• Perform other functions as required and directed.

Where to apply: Hampton Inn & Suites IAH- 15831 JFK Blvd. Houston, TX 77032

Job Types: Full-time, Part-time

Salary: $12.00 /hour

Experience:

• Hotel: 1 year (Required)
• Hilton: 1 year (Preferred)
• Hotel Front Desk: 1 year (Preferred)

Job Location:

• Houston, TX 77032 (Preferred)

License or certification:

• Texas Drivers License (Preferred)