Full-Time Hotel Night Auditor

ESSENTIAL DUTIES & RESPONSIBILITIES:

1. Executes guest reservation, check-in, check-out, payment and service procedure as outlined in brand training materials and in compliance with brand quality assurance standards.

2. Audit, balances and report on all food and beverage outlets (i.e. restaurants, lounges, banquets, room service) cash and credit operations to include, but not limited to check, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all register to ensure accurate and timely information.

3. Audit, balance, post, and report on the front desk to include room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc. to ensure accuracy and verify proper cash handling procedures are followed.

4. Balance and close all bank ticket codes daily.

5. Proficient in the administration of applicable property management system.

6. Complies with uniform, identification, dress and grooming standards.

7. Maintains a friendly and hospitable attitude with guests and coworkers.

8. Maintains a presence at the desk during all hours of operation and communicates effectively with individuals inside and outside the facility.

9. Responds quickly and appropriately to emergency situations.

10.Responds to any guest or security issues according to training.

11.Ensures front desk and office (including files) are maintained in a clean and organized manner.

12.Ensures collections, including credit card and direct bill, are executed in accordance with company policies.

13.Maintains proper control over keys, safe deposits, and all company and guest property.

14.Ensures reservations are accepted according to company and brand policies. 1

5.Ensures that all required documentation ( daily reports, checklists, etc.) are completed in a timely manner.

16.Maintains proper control over keys, safe deposits, and all company and guest property and confidential information.

17.Other duties as assigned.

EXPERIENCE:

1. High school diploma required.

2. Previous hospitality experience preferred

3. Customer service experience required, preferably in a hotel, restaurant or related field.

4. Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key 5. Ability to access and accurately input information using a moderately complex computer system.

6. Exposure to ERP software. M3 preferred.

SKILLS:

1. Solid working knowledge of MS Office products

2. Strong interpersonal skills for interacting with outside accountants, hotel personnel, and upper management.

3. Strong analytical and problem-solving skills

4. Excellent planning and organizational skills to balance and prioritize work.

Job Type: Full-time

Experience:

• Hospitality: 1 year (Required)

Education:

• High school or equivalent (Preferred)

License or certification:

• Driver’s License (Required)