Front Office Coordinator

Works with the Front Office Team to deliver quality customer service to patients and other team members. Reports to a team lead and Office Manager.

Responsibilities

• Ensures the delivery of a quality experience dental care to patients
• Resolves patient issues in accordance with company policies and procedures, healthcare regulations and dental board standards
• Administers patient scheduling and direct patient traffic flow
• Presents treatment plans to patients
• Arranges payment schedules with patients
• Ensures the dental claims are created accurately
• Coordinates with dental insurance companies to ensure claims are paid
• Revenue posting, closing out day accurately and bank deposits
• Schedule patients according to Scheduling Policies of practice
• Take phone calls, call patients as needed
• Assist maintaining patient data according to regulations and company policies

Education and Experience

• Bachelor’s or Associate’s Degree preferred
• Knowledge of dental terminology and dental office procedures is an asset
• Strong aptitude for math concepts
• Knowledge of accounting, insurance plans, claims and administrative principles but will be willing train the right person

Key Competencies

• Strong communication skills, strong math skills, planning, organizing, and problem solving skills
• Exceptional interpersonal skills, customer service orientation, and high commitment to maintain a positive work culture.
• Must maintain a professional appearance.

Job Type: Full-time