Front Desk Receptionist/Night Auditor

Job Summary

We’re looking to hire somebody with a friendly smile and exceptional attitude for our Front Desk Receptionist. If you have a flexible schedule, ability to work independently, perform professionally, and great customer service skills, we’re looking for you! Communication skills are extremely important. Our Receptionists are responsible for ensuring 100% guest satisfaction from the moment they arrive at the hotel until they check out.

Applicants are expected to have an open availability for weekends, weekdays, holidays, and night shift.

Responsibilities and Duties

Responsibilities include, but are not limited to the following:

• Greeting guests during check-in and check-out process
• Fulfilling guest requests through-out your shift
• Answering phone inquiries
• Making reservations
• Collect guest information or information for groups reservations
• Resolve customer service related issues and problem solving
• Assist with keeping a clean and orderly work place and environment for guests

Any other duties as assigned by previous shift or managers

Qualifications and Skills

• Available for all shifts weekends, weekdays, and holidays
• Ability to communicate with a variety of people
• Previous hotel or receptionist experience is required
• Strong computer proficiency is necessary
• Minimum 2-years experience with customer service
• Neat, professional grooming and presentation is essential
• Positive attitude
• Problem solving and critical thinking skills are necessary

Job Type: Part-time

Salary: $9.00 to $10.00 /hour

Required experience:

• customer service: 2 years
• Hotel: 1 year

Required education:

• High school or equivalent

Job Location:

• Houston, TX 77015