Front Desk Concierge

Job Description:

Washington DC area Concierge Company is looking for polished, poised, professional applicants to fill two full-time and three part-time concierge position for our clients at a high-end building in Silver Spring, MD. The full-time shifts are Monday-Friday from 3pm-11pm and from 11pm-7am and the part-time shifts are Saturday and Sunday from 7am-3pm, 3pm-11pm, and 11pm-7am. Must have reliable transportation, and be able to work extra shifts as needed. Ideal candidates will have at least two years of residential concierge or hotel front desk experience working in a “Class A/High End” property environment. This position services upscale residents and their guests by providing information and services. Must be able to successfully pass a criminal background check.

Duties:

Provides information and resources by identifying residents’ needs and desires, answering questions, giving directions and instructions, maintaining lobby presentation, assisting property management, and managing and distributing mail/packages.

Provide services requested by making arrangements and reservations for dining, tours, travel, entertainment, accommodations, rentals, gifts, sporting events, transportation, meetings, secretarial services, couriers, communication and mail services, and personal appointments and services; providing support and assistance and personalizing services.

Anticipates services required by anticipating clients’ needs and identifying options before being asked.

Skills/Qualifications:

Strong Verbal and Written Communication, Listening, Customer Service, Customer Focus, People Skills, Action Oriented, Interpersonal Savvy, Emotional Control, Dependability, Demonstrate Discretion, and Maintain Confidentiality. Social Media Savvy.

Salary: $17.00 to $19.00 /hour

Required education:

• High school or equivalent

Required experience:

• Hotel Front Desk or Concierge: 2 years