Call Center Representative

CCI Health and Wellness Services is a group practice, empowering patients to partner with staff for an unparalleled healthcare experience. Through integrated teams in a learning environment, we deliver high quality, affordable, care to every patients during all stages of life.

Key Functions & Responsibilities:

• Answers the telephone promptly, identifies him/herself and the center, refers calls to the appropriate area, and identifies and refers urgent calls correctly. Accurately communicates phone messages as needed.
  
• Makes and assists in making return appointments, confirming the patient’s current address, phone number, and updates in the computer system as necessary.
  
• Registers patients into the computer, generating required paperwork for a patient visit. Calls patients to remind them of scheduled visits per center routine.
  
• Exhibits and promotes a standard of excellence in the performance of all duties and interactions with patients, co-workers and outside contacts.

EDUCATION AND EXPERIENCE:

• Requires a High School Diploma or GED.
  
• Must have at least one year of relevant work experience
  
• Customer service required.
  
• Computer skills required.

OTHER SKILLS AND ABILITIES:

• MUST be fluent in English and Spanish.
  
• Must possess excellent communication and interpersonal skills in order to greet patients and visitors in person or over the phone, and to direct them accordingly.
  
• Ability to maintain a high standard of customer service and observance of corporation protocol in a hectic and sometimes hostile situation.
  
• Ability to read and write in order to update patient information/forms, accurately communicate phone messages, and respond to visitors and callers as needed.