Front Desk Agents

An exciting opportunity to join our growing resort collection located on the beautiful Gulf of Mexico. We are looking to appoint Front Desk Agents who have a passion for the industry, possess excellent customer service skills and want to have fun!

3pm – 11 pm shift

Duties include but are not limited to:

• Enthusiastically greet guests upon arrival.
• Register and assign rooms to guests promptly and efficiently.
• Issue room key and property details/instructions to guest.
• Date-stamp, sort, and rack incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
• Listen to and solve guests’ concerns.
• Keep record of room availability and rate.
• Compute bill, collect payment, and make change for guests.
• Thank each guest by name for choosing your hotel. Invite back.
• Make, confirm, and cancel reservations via all communication avenues.
• Accurately post charges such as room, food, liquor, damage fees, or other incidentals to guest bill.
• Pleasantly respond to requests for wake-up calls and program the requests into the phone system in a timely manner.
• Ability to focus on the guest, ensuring complete satisfaction with each transaction/interaction.
• Ability to accurately use various office software.
• Ability to willingly perform other customer service and guest-related functions as required.
• Other duties as assigned by management.

Requirements:

• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Maintain calm demeanor during emergency situations; communicate situation accurately, factually, and calmly to appropriate parties.
• Ability to build solid working relationships with co-workers.
• Ability to accurately gather and report information to appropriate parties as requested.
• Ability to willingly assist with various office tasks as needed.

Job Type: Full-time

Job Type: Full-time

Required experience:

• Customer Service: 1 year