Front Desk Agent

Excellent opportunity for a Leader who would like to develop a Career in Room Operations!

#### Job overview

Accommodates guests of hotel or motel by performing the following duties.

#### What you will be doing

• Greets, registers, and assigns rooms to guests. Issues room key and escort instructions to Bellhop.
• Date stamps, sorts, and racks incoming mail and messages.
• Transmits and receives telephone messages.
• Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
• Keeps records of room availability and guests’ accounts.
• Computes bill, collects payment, and makes change for guests.
• Makes and confirms reservations.
• Posts charges such as room, food, liquor, or telephone, to ledger.
• Makes restaurant, transportation, or entertainment reservation, and arranges for tours.
• Deposits guests’ valuables in hotel safe or safe deposit box.
• May be required at any time to fill in the job duties of either the Reservationist or the PBX operator (review individual job descriptions.
• Uses suggestive selling skills and company sales programs to maximize revenue and occupancy levels.
• Reports all necessary reporting procedures in documenting customer requests.
• Handles accounting of money, receipts, guest accounts and credit through operation of the FD computer system and completion of reports required to ensure company funds are secure.
• Proper uniform and name tag worn at all times.

#### Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• High school diploma or general education degree (GED); or equivalent combination of education and experience.
• One to three months related experience and/or training.
• Experience with Property Management Systems OPERA preferred but not required.

**_This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time._**