Front Desk Agent

Come play a vital role in our organization! At our Front Desk!

Front office personnel will be an effective first line of contact with all guests and clients by using a friendly and outgoing personality to greet guests, facilitate guest arrival and departure, and respond to requests.

**DUTIES / QUALIFICATION REQUIREMENTS: **

• Help maintain a positive guest experience. Smile, be helpful and friendly while providing quick and accurate service.
• Respond in a timely and courteous manner to all guest questions or requests.
• Provide professional and courteous service while performing check-in/check out process.
• Obtain a method of payment (MOP) for all hotel guests and ensure that this MOP will be sufficient for the duration of the guests stay.
• Provide information to the guest regarding the hotel, functions being held, amenities and services available, the surrounding community, points of interest, directions and other items the guest requests.
• Post charges to guest room accounts using PMS system.
• Responsible for maintaining proper level of cash bank at all times.
• Prepare accurate reports regarding cash receipts and pay-outs for accounting department.
• Satisfying guest complaints and taking steps necessary to ensure that these complaints do not happen again.
• Inform other departments of the special needs or requests of guests so they may respond in a timely manner.

#### Benefits

• Working with a great group of people!
• Medical/dental/vision insurance
• Long and short term life insurance
• 401K
• Tuition reimbursement
• Discounted hotel stays at both IHG and Hostmark brands