Hotline: 678-408-1354

Front Desk Agent

dana hotel and spa is a boutique hotel and spa that evokes a vibe that isn’t about seeing and being seen—only living in the moment. We believe someone with a passion for hospitality inspires the utmost in genuine service. All the amenities in the world wouldn’t mean anything without the human touch that is purely dana. We consider our team the most integral part of dana and it is their dedication that ultimately brings to life our philosophy.

JOB PURPOSE: Welcomes guests by completing registration and controlling room assignments. Along with proactively fielding inquires to enhance the guest stay. As well as promote our amenities and venues offered at our hotel.

FRONT DESK DUTIES:

  • Welcomes guest by greeting, answering questions, responding to requests.
  • Registers guest by obtaining or confirming room requirements, verifying pre-registration,
  • assigning room, obtaining information and signatures, issuing guest room keys.
  • Establishes credit by verifying credit cards or obtaining cash.
  • Conveys information to guest by receiving and transmitting messages, mail, facsimiles, packages, etc.
  • Provides concierge duties to guest by answering inquiries regarding hotel and other services guest may require, such as entertainment, business, shopping, and travel.
  • Maintains records by entering room and guest account data.
  • Collects revenue by entering services and charges, computing bill, obtaining payment.
  • Makes hotel and other reservations by entering or telephoning requirements, checking
  • availability, confirming requirements.
  • Uses customer-oriented telephone etiquette to get information. Greets callers, establishes rapport and projects professional tone.
  • Performs all other duties as assigned by management

QUALIFICATIONS:

  • Advance cashiering skills
  • 1-2 years experience as a Front Desk Agent preferred
  • Must possess strong organizational skill.
  • Ability to multitask
  • Working knowledge of Opera PMS operating system
  • Ability to cope with stress, showing self-control during extreme situations
  • PHYSICAL REQUIREMENTS:
  • Lift up to ten (10) pounds, unassisted
  • Sit and/or stand for long periods.

Job Type: Full-time

Experience:

  • front desk: 1 year (Required)

Education:

  • High school (Required)
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Contact Us

Eltas EnterPrises Inc.
3978 Windgrove Crossing
Suite 200A
Suwanee, Georgia
30024, USA
contact@eltasjobs.com

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