Front Desk Agent

Thompson Chicago Chicago, IL 60611 April 9, 2018 Customer Service

You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests.

Essential Functions

Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day
Create memorable experiences with a warm, welcoming personality that can relate to guests and associates
Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty
Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home
Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met
Enjoy multi-tasking at a fast pace while having an impeccable eye for detai l to ensure accuracy and efficiency

Qualifications

Prefer 1 year working in a lifestyle boutique or luxury property
Prefer a Bachelor’s Degree in hospitality, tourism or related field
Flexible and able to work AM, afternoon, and PM shifts to include weekends and holidays
Previous experience with Opera PMS is a plus