Fraud Specialist

Nordstrom, Inc. is a leading fashion specialty retailer offering compelling clothing, shoes and accessories for men, women and children. Since 1901, we’ve been committed to providing our customers with the best possible service—and to improving it every day.

This commitment has taken us from a small Seattle shoe shop to the leading fashion specialty retailer we are today. We’re proud to serve customers at 329 stores in 39 states and Canada. We also serve customers online in 96 countries through Nordstrom.com. And our nordstromrack.com site, which operates in partnership with our private sale site HauteLook, gives customers in the U.S., Canada and Australia access to off-price fashion at considerable savings.

At Nordstrom, we like to keep things simple. We have one goal: Make customers feel good.

Our Credit Division helps support that mission by developing long-lasting relationships with customers that have our Nordstrom Visa, Nordstrom Retail and Nordstrom Debit cards. Collectively, those credit products are held by over 5 million customers and represent over

$10B in annual sales…and growing!

The Credit Fraud Team helps protect our customers from all aspects of fraudulent activity on their accounts. They do this by leveraging industry standard fraud detection tools, access to real time data and most importantly well honed critical thinking skills, excellent “in the moment” decision making ability and exceptional customer service. Our fraud specialists collectively have saved Nordstrom and our customers tens of millions of dollars a year in fraud losses…Annually!

This is a great place to be part of a dynamic environment, learn new skills and challenges, and make a difference to our customers.

Nordstrom has been ranked as one of the “100 Best Companies to Work For” by FORTUNE Magazine for 10 years running. We hope you find that Nordstrom is a great place to build a career. You’ll learn our business, earn a competitive salary and receive an awesome merchandise discount.

A day in the life…

Our Inbound Fraud Specialists excel in detecting fraud and delivering top-notch experience for our customers. Candidates should have strong critical thinking skills to identify fraud trends quickly and communicate effectively with internal and external customers. The Inbound Specialist will support store sales associates, loss prevention, service center and Nordstrom Retail/Visa and Direct customers. As a Fraud Specialist, you will have the unique opportunity to be a strong advocate for our customers when they experience fraud, providing education and support. We strive to stop fraud before it happens, and top performers will advance quickly to fraud prevention case work.

You own this if you have…

• A minimum of six months customer service related experience; or equivalent combination of education and experience
• One year of Nordstrom fsb Service Center or Account Services experience is preferred
• Ability to handle a high volume of calls with detail and accuracy, while delivering excellent customer experience and advocacy
• Excellent verbal and written communication skills, applying critical thinking skills in the detection of fraud
• Displays initiative, acts pro-actively, and employs creativity to find solutions to complex problems
• Knowledge of Microsoft Office with an intermediate level of proficiency in Word, Excel, Outlook, and PowerPoint. General knowledge of First Data systems is preferred

We’ve got you covered…

We offer a comprehensive benefits package that includes medical, vision and dental coverage, a fabulous merchandise discount, an employer-matched 401(k) plan and much more.

We are an equal opportunity employer committed to providing a diverse environment.

This job description is intended to describe the general nature of the work employees can expect within this particular job classification. It is certainly not a comprehensive inventory of all duties, responsibilities and qualifications required for this job.

Job Type: Full-time

Salary: $15.00 to $18.00 /hour

Job Location:

• Centennial, CO

Required education:

• High school or equivalent

Required experience:

• Customer Service: 1 year
• Fraud: 1 year
• Call Center: 1 year