Field Support Engineer

POSITION PURPOSE

Field Support Engineer is responsible for all support, planning, implementation and project management of patient monitoring applications/servers including H1K/2K, HL-7, patient monitoring remote access products and various communication gateway products. Additionally, will provide on-site and remote IT support for patient monitoring WLAN and other IT related duties of the highest level to support our patient monitoring business unit. Technical skills to include: routing, switching, wireless and firewalls

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Assumes responsibility for managing H1K/H2K, HL-7, patient monitoring remote access products and various communication gateway products.

• Responsible for overall IT/applications on-site product support providing oversight, training and technical direction to junior staff
• Work with Biomed and clinical on-site at hospital location during implementation.
• Perform software updates on CNS and IP changes.
• Provide clinical changes and tech support pre and post device changes.
• Conducts kick off calls with accounts implementing patient monitoring server products.
• Works with our internal teams to ensure successful coordination and delivery of products.
• Works with account to establish remote access capabilities for the NK teams.
• Completes all required documentation and assists with inventory management.

Assumes responsibility for all ongoing patient monitoring server product support.

• Provide on-site troubleshooting, diagnosis, and resolution for all hospital related issues.
• Tracks and resolves problems promptly and effectively. Ensures optimal service.
• Ensures that deadlines are met.
• Obtains and conveys information as needed. Logs all problems including cause and resolution information.
• Promotes goodwill and a positive image of the Company

Assumes responsibility for integration of our patient monitoring devices onto hospital WLAN and VLAN infrastructure.

• Responsible for setup, validation and compatibility testing
• Manage and configure NKA test environments
• Work with accounts and the NK technical teams to perform verification testing
• Complete and manage all test result and deployment guidance documentation.

Assumes responsibility for related duties as required or assigned

• Ensures that work area is clean, secure, and well maintained
• Performs miscellaneous projects as assigned.
• Updates technical skills as required.

Adheres to all company policies, procedures and business ethics codes.

Other duties as assigned

QUALIFICATIONS

Education/Certification:

• Bachelor’s Degree in Information Technology or related field and/or equivalent experience. CCNP, CCNA, MCSE

Required Knowledge:

• Extensive understanding of hospital IT functions, infrastructure issues and medical system integration.
• Experience working with electronic medical record systems desired.
• The ideal candidate will have been a Systems or Network Engineer with the appropriate years of experience

Experience Required:

• 4 years of related software and hardware experience.
  
• Technical skills to include: routing, switching, wireless and firewalls

Skills/Abilities:

• Able to work well independently.
• Good problem-solving skills.
• Solid oral and written communications abilities.
• Ability to assist and train others.