Field Services Administrative Assistant

Since 1924, Waukesha-Pearce Industries, Inc. (WPI) has been dedicated to providing leading equipment options that meet the most demanding applications in power generation, small engines, earthmoving, recycling, mining,

and gas compression equipment. With a territory covering 30 states, WPI is strategically located in high-production regions throughout the U.S. This means quick access to our extensive inventory and highly skilled team.

Our expert personnel are trained in technical sales, service, and engineering.

Working in partnership with some of the most recognized names in the industry, WPI offers the knowledge, reliability, and experience to help you maximize your uptime and opportunities now and in the future.

WPI offers only the highest quality construction and mining products such as crawler dozers, compactors, excavators, loaders and more from these world-class equipment brands: Komatsu, Bomag, Sennebogen, Gradall, Takeuchi, Doppstadt, NPK,

LaBounty and Vacall.

Our greatest strength as a company is our people.

Our success depends on the technical expertise of our salespeople, the knowledge of our parts people, the skill of our service technicians and the professionalism of all WPI staff.

We are committed to hiring top quality people in every position in our company.

Our success depends on our employees, and how well they serve our customers.

Field Services Administrative Assistant

Scope of Work :
Responsible for initiating and coordinating the clerical/secretarial functions required for the effective implementation

of administrative policies and procedures for the Field Service group.

Stays abreast of all field job activity.

Coordinates repetitive field activity to insure consistency.

Must be comfortable working unsupervised most of the time.

Primary Job Responsibilities :
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Inputs M-Pro 200 information.

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Handles invoicing activity including filing warranty claims and time keeping.

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Assists Regional Field Service Manager in tech scheduling.

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Stays informed of all field job activity.

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Coordinates repetitive field activity to insure consistency.

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Review and resolve inventory issues.

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Perform necessary tasks required for maintaining adequate Parts Inventory.

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Prepares trend report.

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Reports problems or issues to Regional Field Service Manager and/or Regional Manager.

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Responsible for opening and closing work orders, as well as providing the necessary parts to complete each work order.

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Promote positive and professional relationships with all company personnel and between its’ divisions.

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Perform other duties as assigned.

Minimum Qualifications :
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Must have 1 year(s) of directly previous experience

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Must obtain High School Diploma or equivalent.

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Mechanical background or knowledge preferred.

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Prefer bilingual (English/Spanish) speaking and writing skills

Requirements :
Knowledge, Skills, and Abilities (KSA’s)

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Must have working knowledge of the above titled position and how it relates to the overall business and its’ objectives.

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Must meet goals and objectives set forth by company.

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Must conform to company policies and procedures.

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Must have a current driver’s license and proof of insurance. (ONLY IF JOB REQUIRES)

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Must be able to lift

50 lbs. (ONLY IF JOB REQUIRES)

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Must have good phone etiquette.

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Must have the ability to work flexible hours, days, and weekends (as necessary).

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Must have the ability to type ­ 25 ­ words per minute.

• Must be computer literate and proficient in a Windows environment

(MS Word, Excel, Power Point and Outlook).

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Must be dependable and be able to work independently.

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Must maintain good client relations and a professional appearance.

• Must be able to maintain a professional appearance and good client

relationships.

• Must promote and maintain a clean, neat and safe work environment.

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Must have the ability to effectively operate various types of office equipment (telephone system, copier, printer, fax etc).

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Must be attentive to detail and accuracy.

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Must be able to remain calm in stressful situations.

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Must observe all safety rules and regulations.

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Must protect the company assets and interest.

Working Conditions :
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Typical hours of work Monday through Friday;

8:00 a.m. to 5:00 p.m.

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Weekend hours as necessary.

WPI is an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate on

the basis of sex, age, race, color, religion, physical or mental disability, creed, national origin, veteran status, sexual orientation, genetic information, gender identity, or gender expression in the programs or activities which it operates.

En Espanol

WPI es una institució n EEO/AA (igualdad de oportunidad/acció n afirmativa) y no discrimina en base al sexo, edad, raza, color, religión, discapacidad física o mental, credo, origen nacional, estatus veterano, orientació n sexual, infomació n genética, identidad

de género, o expresió n de género en los programas o actividades los cuales opera.