Field Service Supervisor

Title: Dart Field Service Supervisor

Department : Transportation

Location : Kent, WA

Work Schedule : F/T

Compensation : $47,476 DOE annually

Benefits : Eligible

Open : May 2017

Closes: When filled

Since 1971, Hopelink has served homeless and low-income families, children, seniors and people with disabilities in the north and east King County, WA. With service centers in Redmond, Bellevue, Kirkland, Shoreline and Sno-Valley (Carnation), we are the largest nonprofit organization in the area. Hopelink programs and services focus on five key areas: food, financial assistance, housing & family development, adult education & employment and transportation/mobility. Programs are aimed at helping people achieve stability, and helping them gain the skills and knowledge they need to exit poverty for good.

Summary:
The Field Service Supervisor oversees a team of 10 – 20 DART Bus Drivers in King County, a diverse staff serving diverse populations. The Field Service Supervisor leads the problem-solving, field training, troubleshooting, performance management, employee relations, and monitoring of drivers; may also be responsible for driver scheduling or recruiting/hiring.

Essential Functions : Oversees safety and procedural compliance for all drivers and vehicles while in the provision of service. Provides in-the-field assistance as required and communicates to the General Manager driver concerns about operational difficulties encountered. Trains and orients drivers; communicates safety and procedural guidelines and policies. Spot checks the completion of pre-trip inspections and monitors compliance to passenger boarding and de-boarding procedures. Monitors, evaluates and identifies drivers for re-training as necessary. Ensures that the hiring, training and performance review processes produced desired strategic results. Completes pre-determined number of safety rides each quarter. Participates as a contributing member of Hopelink’s Management team. Problem-solves areas of concern for drivers and dispatchers throughout the service area. Troubleshoots destinations, routes, scheduling, vehicle and/or driver issues as they arise. Conducts accident/incident investigations in the field. Ensures all reports are completed accurately and completely and are distributed to all required recipients. Responsible for fleet management maintenance schedules, assists with program data (manifests, reports, surveys for Metro, etc.) and fare collection reporting. Monitors driver performance including resolving performance issues and completing performance evaluations in a timely manner following Hopelink personnel guidelines. Works in collaboration with General Manager, Director, and Human Resources on employee disciplinary actions. Operates any and all DART vehicles as needed to cover routes when drivers are absent. Assists the General Manager in recruitment, screening, interviewing, and selection of Driver applicants. Participates as a contributing member of the Division leadership team. Maintains a positive working relationship with government and private funders. Maintains current, clear understanding of contracts and program requirements. Communicates respectfully with people regardless of age, race, gender, religion, color, national origin, marital status, the presence of any physical, sensory, or mental disability, sexual orientation, political ideology, gender identity, military status, genetic information, or any other expression of diversity . Maintains a professional and positive working relationship with clients, vendors, volunteers, donors, and fellow staff and adhere to the Hopelink Standards of Conduct. Practices and achieves Hopelink’s Core Competencies in order to support Hopelink’s overall strategy, team goals and individual goals. Core competencies are listed below. Regular attendance and punctuality is essential to our business and to this position. Communicates respectfully with people regardless of age, race, gender, religion, color, national origin, marital status, the presence of any physical, sensory, or mental disability, sexual orientation, political ideology, gender identity, military status, genetic information, or any other expression of diversity. Maintains a professional and positive working relationship with clients, vendors, volunteers, donors, and fellow staff and adheres to the Hopelink Standards of Conduct. Practices and achieves Hopelink’s Core Competencies in order to support Hopelink’s overall strategy, team goals and individual goals. Core competencies are listed below. Regular attendance and punctuality is essential to our business and to this position. Other duties as assigned.

Required Qualifications: Minimum of seven years licensed driving experience. Proficient in MS Excel, Word, Outlook, and web-based software applications. Prior supervisory experience with the ability to effectively manage diverse work styles and personalities. Driven to provide a safety focused work environment. Available to work all days and shifts as required by operation. Must be a self-starter, independent thinker, be able to maintain a positive attitude, and have the ability to problem solve. Ability to set priorities and manage multiple tasks requiring consistent accuracy. Must be able to communicate effectively both orally and in writing. High school diploma or G.E.D. This position is a Service Critical Employee with specific attendance requirements. More information is available in the Hopelink Adverse Weather Policy. Employee must report to work site during their scheduled hours, regardless of weather conditions or other emergencies. Manage own transportation needs in adverse weather, including possible limitations to public transportation options. Have a specific plan to address any other possible attendance barriers that arise during adverse weather and other emergencies, such as disrupted utilities or public services, road closures, school closures, etc.

Preferred Qualifications: Prior experience providing transportation services to the public. Route Match experience. CPR/First Aid Certificate. Defensive Driving Certificate.

Core Competencies: Hopelink embraces a set of competencies for all our employees. These competencies are qualifications, skills, abilities, knowledge and behaviors which are necessary for achieving our overall strategy. These include :

Core Competencies:
Communicating Openly and Inclusively : Openly, consistently, and accurately communicates information to others in a manner that is respectful of various backgrounds (e.g. cultural, educational, religious, racial) creating two-way feedback channels and open dialogue. Takes time to listen and understand the entire situation and constructively address issues.

Collaborating and Integrating : Works effectively with other people, teams, and departments and seeks out opportunities to partner with other people, teams, and departments to achieve Hopelink’s goals.

Improving and Changing : Finds potential opportunities and builds creative and/or innovative solutions Is dedicated to continuous improvement and change as necessary, including willingness to change and leading others through change.

Demonstrating Accountability : Embraces his/her role as leader, taking ownership for his/her behavior and holds others to similar standards. Demonstrates programmatic and financial stewardship to ensure achievement of the mission and long-term sustainability.

Focusing on the Customer : Focuses on serving both internal and external customers and stakeholders. Balancing the needs of customers and stakeholders; gathering feedback, creating relationships, and developing and meeting expectations.

Managing Strategically : Identifies and understands the bigger context of a situation, aligning his/her goals with Hopelink’s strategy. Knows how his/her role fits with and contributes to Hopelink as well as helps employees understand how their role fits with Hopelink’s mission. Makes evidence-based decisions to achieve the strategy.

Developing Talent : Demonstrates genuine interest in the learning and development of others and him/herself. Provides mentoring, coaching, and feedback to others and seeks these opportunities for him/herself.

Physical Demands:
The physical demands and work environment described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities who are otherwise qualified to perform the essential functions.

Must be able to lift 20 pounds on an occasional basis. Work involves standing, walking, stooping, talking, reaching, sitting, bending, kneeling, climbing, grasping, hearing, using hands to handle, feel or operate objects, and reaching with hands and arms. Vision abilities required by this job include close vision and the ability to adjust focus. The noise level in the work environment is usually moderately quiet.

Licenses, Certificates and other requirements:

• Must pass criminal background check through the Washington State Patrol.
• Must have reliable transportation in order to adhere to service critical employee attendance requirements. Valid Washington State Commercial Drivers License (Class C or higher) with Passenger endorsement or ability to obtain one before hire. Current Driving Abstract with no serious traffic infractions in the past five years. All Safety Sensitive positions are subject to pre-employment and random drug testing.
• Reliable personal transportation.
• Proof of personal automobile liability insurance.

We are actively building an environment that welcomes and encourages the involvement and success of all individuals and respects the new possibilities that are created when diverse people, beliefs and values are included.

If you want to join our dynamic team, why not bring your talents and skills to Hopelink? In addition to great staff, we offer a competitive benefit package.

To see all of Hopelink’s open positions, please visit:
http://hopelink.org/about-us/careers

Hopelink is an Equal Opportunity Employer committed to workplace diversity.

www.hopelink.org

The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods, or otherwise to balance the workload.