Fan Relations Manager

Sales & Marketing: Client Relations/Customer Service

Fan Relations Manager – Boston Bruins (Boston, MA)

Job Summary:
Oversees all Fan Relations retention efforts, Customer Service functions and outside inquiries relating to The Boston Bruins from Bruins season ticket holders, patrons, and fans.

Direct and oversee all Fan Relations strategy to maximize season ticket holder retention efforts.

Create season ticket renewal collateral and communications to season ticket holders to maximize retention efforts.

Collaborate with e-business to analyze season ticket holder renewal likelihood and take remedial and proactive approaches to maximize retention efforts.

Manages and directs all Season Ticket Holder Events and the delivery of Season Ticket Holder benefits at TD Garden.

Develop, create, and execute a comprehensive training program for new fan relations representatives.

Direct the timely resolution of all season ticket holder customer service issues to ensure the maximization of guest experience.

Assists sales staff with renewal process at TD Garden to maximize sales and profitability.

Collaborates with Boston Bruins Box Office on all ticket related issues and assists with upgrades to maximize client experience.

Interacts with Bruins clients on-site at all games to maximize customer service and optimize the client experience.

Manages daily functions of Sr. Fan Relations Representative and Fan Relations Representative.

Oversee the renewal and new sales efforts in our Legends Club to Bruins Season Ticket Holders and Game Plan Holders.

Responsible for communication and planning around the Legends Club to Boston Bruins clients.

Oversee the renewal and new sales efforts in our Legends Club to Bruins Season Ticket Holders Responsible for communication and planning around the Legends Club to Boston Bruins clients

Qualifications:
Education: Bachelor’s degree or equivalent

5-10 years experience

Prior supervisory experience

Excellent Communication skills, both written and verbal, detail oriented, empathetic, strong problem solving skills, strong analytical skills, and the ability to work with internal clients on a professional level

Strong interpersonal skills, strong listening skills, the ability to exhibit patience and calmness under difficult circumstances.

Knowledge of Microsoft Word, Excel, archtics ticket system and Insight – SmartDM