Entry Level Tech Support

Tech Support provides product troubleshooting and support via telephone and email. Responsibilities to include but not limited to: phone and email support on CCTV products such as NVRs, DVRs, cameras and switches, troubleshooting by answering user questions on system functionality. Will also be responsible for new product evaluations and identification of system bugs. Preferred qualifications are electronics and CCTV experience, network+ and CompTIA A+ certifications, low voltage and customer service knowledge. Networking knowledge including TCP/IP protocol stack, DHCP, DNS, HTTP and SMTP. Understanding of Windows, Mac, Linux operating systems as well as network protocols and terminology . Help desk/IT support experience and strong phone support skills are a plus. AA or BS in Computer Science or related subjects.

Job Type: Full-time

Required education:

• Associate

Required licenses or certifications:

• CompTIA A+
• Network+ Certification