ENTRY LEVEL* NOC TECH / HELP DESK

Start date: Early May 2017

Eligibility: US CITIZENS ONLY

This role requires 24x7x365 support so candidates must be able to support flexible hours and schedules to ensure all shifts are covered. Tech/IT background is preferred. (Help Desk or Service Desk)

Daily tasks:

• Run testing procedures using various tools
• Perform Check In/Check Out process
• Ability to quickly learn new tools and systems
• Willingness to work on any assigned shift
• Proficient in using Microsoft office application such as Outlook, Excel, Word
• Perform routine ticket management and escalations to drive problems to final resolution

Training will be provided upon hire (previous NOC experience is not required)

Job Type: Contract

Required experience:

• Data Center or IT: 1 year

Job Type: Contract

Required license or certification:

• US CItizenship