Entry-Level IT Technician

McLaren Engineering Group has a great opportunity for an IT Help Desk professional in West Nyack, NY. In this position, you will be responsible for communicating via phone, email and in person with end users and assisting them with the day-to day technical issues they may encounter. We are looking for candidates who have a passion for IT Technical Support.

About this Department: The IT Department strives to provide high-quality technology-based services to meet the needs of our employees

Responsibilities

Provide technical support to end users in a professional manner over the phone, remotely, or in person for a network environment with 200+ users.

Resolve technical issues following standard practice, company-approved protocols.

Assist and collaborate on IT projects and deployments.

Travel to field offices occasionally for projects and specific support.

Willingness to work nights and weekends to support off-hours migration events of mission-critical systems.

Qualifications

Associates degree in Information Technology or the equivalent work experience.

Experience in supporting end users in a professional business environment.

Knowledge of Windows 7, 8, 10, Microsoft Office Suites required.

Strong Microsoft Outlook skills required.

A+ and N+ certified

Experience with antivirus and malware solutions.

Basic understanding of TCIP/IP, DHCP and DNS and FTP

Basic understanding of Windows Active Directory.

Strong verbal and written communication skills are an absolute must.