E-commerce System Performance Engineer

The E-Commerce System Performance Engineer is a member of the e-Commerce web development team at the J. Jill corporate headquarters located in Quincy, MA. The team is responsible for the customer-facing and associate-facing commerce systems and the enterprise merchandising management systems.

This position will be instrumental in the growth and support of J. Jill’s e-Commerce revenue contribution and branding initiatives. Assessing needs, setting direction and taking action towards insuring high performance enterprise-wide to insure scalability and reliability as the business continues to grow.

This role is focused on analyzing and optimizing system performance of the e-commerce systems. This is inclusive of the content delivery technologies and processes to support a best-in-class ecommerce platform. This role includes responsibilities for optimizing the ecommerce environment on a continuous basis to ensure optimal performance, provide recommendations for enhancements, while working with internal development teams as well as eternal vendors.

ESSENTIAL FUNCTIONS:

• Obtain and document knowledge on e-Commerce system architecture, communication and application servers
• Identify system performance monitoring needs and advocate monitoring strategies and solutions
• Lead selection, deployment and utilization efforts for system monitoring, including establishing baseline measures of current state, trending analysis and identifying improvement opportunities
• Define system performance goals and report on trending towards goals
• Lead efforts in improving system performance through architectural, communication and application enhancements
• Educate relevant associates in best practices for ensuring optimal system performance
• Align closely with partners, translating business requirements into technical solutions
• Ability to analyze a problems in broad context to provide solutions aligned with the entire technical landscape and processes
• Ability to reverse engineer legacy technology
• Participate in 24/7 support functions

KNOWLEDGE & SKILLS:

• Working knowledge of business functional areas:
• Direct to Consumer, particularly in e-commerce
• Strong knowledge and capability in relevant technology and software:
• Experience with content delivery technologies, preferably Akamai, site acceleration, real user monitoring etc.
• Strong knowledge of web performance tuning and maintenance techniques
• Experience with customer experience management tools, Tealeaf, Clicktale or the like
• Monitoring strategies, services and tools for applications, servers, networks, communication channels storage and virtual machines
• Experience with monitoring tools like New Relic, Solarwind etc. preferred
• Knowledge of cloud-based system architecture design
• Experience utilizing and/or administering application and web systems (e.g. WebSphere Application Server, IBM HTTP Server)
• Professional and administrative skills:
• Organization – strong habits of structure, process and controls to manage individual and collective activities
• Team – able to share tasks and responsibilities to insure group efforts progress and succeed
• Problem solving – able to use context, knowledge and creativity to analyze, diagnose and propose actions/option for resolution

TRAITS FOR SUCCESS:

• Abstract thinking and creative problem solving skills
• Ability to work independently
• Collaborative skills
• Quality and detail orientation
• Excellent written and verbal communication (Technical, Functional, Cross-functional)
• Process-oriented approach to analysis and design
• Ability to respond quickly and effectively to changing priorities while working in a varied, fast paced environment
• On-call support will be expected

EDUCATION & EXPERIENCE:

• Bachelor’s Degree (CS, CSE, MIS, CE, Mathematics or other related field), or nearing the completion of a Bachelor’s Degree, or equivalent work experience
• 5+ years of experience in Java-based web applications and Commerce platform required; preferably WebSphere Commerce
• Experience in content delivery design and engineering experience on an advanced network
• Familiarity with performance testing tools (i.e. Rational Performance Tester)

Job Type: Full-time

Required education:

• Bachelor’s