Dispatcher/Customer Service

The Central Shipping Coordinator is responsible for tracking activities between our carriers and shipping departments in order to execute some of the roles that our onsite dispatchers have historically covered. This includes improving our truck flow processes, tracking and escalating gaps in operational processes, identifying areas of improvement within our operations, and working alongside our transportation and shipping teams to solve problems and drive organizational improvement. This role is essential to driving our Zero Harm culture by improving the long-term feasibility of our no-touch logistics program at the sites.

This position will also play a key role in the execution of transportation programs, including a startup project designed to track our outbound trucks on our Fourkites platform. This will require heavy involvement with select carriers and customers in order to drive improvements in daily execution of these processes.

Position Responsibilities

Organizing and receiving phone calls from several different sources

Checking trucks in to multiple shipping operations simultaneously

Solving issues within our shipping operations and carriers

Use order and inventory reports to identify and communicate service issues in a proactive manner

Coordinate activities between shipping, transportation, and central when issues arise

Inventory/Carrier/Quality issues

Drive increased utilization of FourKites mobile tracking program through support for carriers during onboarding

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Requirements

Strong communication skills – ability to effectively communicate with a wide range of audiences from shipping supervisors/dispatchers, truck drivers, transportation coordinators, and customer ops

Ability to effectively organize and track information from several different sources across multiple plants simultaneously

Able to work in a fast-paced environment where attention may be pulled in several different directions

Willingness to learn how several different parts of the business operate together

SAP knowledge

Basic excel skills

Bachelor’s degree in related field of Business, Economics, Engineering, or Supply Chain preferred but not required

1-3 yrs. working experience, preferably in a customer-centered, high urgency environment

Job Type: Full-time

Pay: $20.00 – $22.00 per hour

Benefits:

401(k)

Dental insurance