Dispatcher

The Dispatch Center is the first line of communication for UNMC’s safe and secure environment. The dispatcher is required to field numerous incoming calls, prioritize them and dispatch the proper assistance in a timely and accurate manner.

Position Details

Additional Information

Posting Category

Operations

Working Title

Dispatcher

Job Title

Public Safety Dispatcher

Appointment Type

C2 – REG OFF/SERV HRLY

Salary Range

$14.327 – $21.490/hourly

Job Requisition Begin Date

05/12/2017

Required and Preferred Qualifications

Required Education:

High School education or equivalent

If any degree/training is required, please specify the type:

NA

Required Experience

2 years

If any experience is required, please specify what kind of experience:

Experience working with communication networks.

(will consider 6 months experience providing backup coverage to the UNMC Dispatch office as 2 years relevant experience)

Required License

Yes

If yes, what is the required licensure/certification?

Valid Driver’s License

Required Computer Applications:

Required Other Computer Applications:

Required Additional Knowledge, Skills and Abilities:

Knowledge

o Telecommunications ? Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

o Public Safety and Security ? Knowledge of relevant equipment, policies, procedures, and strategies to promote effective campus security operations

o Customer and Personal Service ? Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

o English Language ? Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Skills

o Active Listening ? Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

o Speaking ? Talking to others to convey information effectively.

o Critical Thinking ? Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

o Reading Comprehension ? Understanding written sentences and paragraphs in work related documents.

o Judgment and Decision Making ? Considering the relative costs and benefits of potential actions to choose the most appropriate one.

o Coordination ? Adjusting actions in relation to others’ actions.

o Service Orientation ? Actively looking for ways to help people.

o Social Perceptiveness ? Being aware of others’ reactions and understanding why they react as they do.

Abilities

o Oral Comprehension ? The ability to listen to and understand information and ideas presented through spoken words and sentences.

o Oral Expression ? The ability to communicate information and ideas in speaking so others will understand.

o Problem Sensitivity ? The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

o Inductive Reasoning ? The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

o Written Expression ? The ability to communicate information and ideas in writing so others will understand.

o Near Vision ? The ability to see details at close range (within a few feet of the observer).

o Speech Recognition ? The ability to identify and understand the speech of another person.

o Speech Clarity ? The ability to speak clearly so others can understand you.

o Written Comprehension ? The ability to read and understand information and ideas presented in writing.

o Deductive Reasoning ? The ability to apply general rules to specific problems to produce answers that make sense

Preferred Education:

None Preferred

If any degree/training is preferred, please specify the type:

Preferred Experience:

Experience in an emergency communications setting.

Experience with two way radios.

Preferred License:

Yes

If yes, what is the preferred licensure/certification?:

Emergency Medical Technician ( EMT )

Preferred Computer Applications:

Preferred Other Computer Applications:

Preferred Additional Knowledge, Skills and Abilities:

Knowledge of medical terminology.

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http://unmc.peopleadmin.com/postings/33800