Director, Patient Accounting

Requisition #: 13615

Name of Location: Office Park (1455)

Work Schedule: Day

Employment Type: Full-Time

Work Days: Monday – Friday

JOB SUMMARY

The Director, Financial Services – Physician Practices is responsible for providing strategic and day-to-day leadership for the financial operations to support our physician practices across Children’s system. This includes ensuring our billing, cash posting, collections, refunds, appeals and variance activities are executed in a timely manner and with operational excellence.

This role reports to the Vice President of Revenue Cycle and is a key partner to Physician Practices team. They lead a team of over 50 finance professionals. The department is high performing and the team is highly engaged. We are a high-volume operation, processing over 6,000 financial transactions per week.

This position offers a tremendous opportunity to lead a significant portion of Children’s revenue cycle operations, in a healthcare system with significant growth projections over the coming years.

JOB RESPONSIBILITIES*

• Provide daily management oversight to all business office functions, including billing, collections, refunds, appeals and payment variances, as well as cash application for the combined business office.
• Serve as a liaison to all Physician Practice areas involved with financial operations by communicating financial services activities and results.
• Work as an effective member of the Finance leadership team to ensure that physician affiliations are represented in developing and monitoring the system’s mission values, strategic plans, policies, decision-making instructions and processes.
• Collaborate with Finance and Physician Practice leaders to establish strategic plans and goals for continued improvement related to accounts receivable and net revenue performance. Implement improvement plans that drive results through strong project management skills, and communication with stakeholders throughout the organization.
• Analyze and identify opportunities for process improvement using physician financial services reporting data. Communicate results with staff, as well as leaders in Finance and Physician Practices.
• Lead our Physician Practice Denial Management program to report denials for physician team and partner with all appropriate areas to develop the most appropriate solution to eliminate denials.
• Prepare and manage all operational budgets associated with the business office for physician services.
• Provide strategic oversight and management of all people and technology systems that impact physician financial services.
• Ensure electric medical records system is utilized to the full potential. Coordinate with Information Technology team to scope, test, and deploy technology upgrades. Oversee training for the department and ensure staff is equipped to use the new technology features.
• Ensure compliance of all responsible areas with internal policies, procedures, regulatory agency requirements and standards effecting operations.
• Support and encourage professional development of the department staff by encouraging and supporting participation in educational programs and professional organizations to maintain knowledge of national trends, and promote leading edge performance.
• Demonstrate excellence in management of all levels of employees. Solicit and act on feedback provided from all areas of the Finance team in a timely and respectful manner.

EDUCATION

Bachelor’s Degree in Business Administration, Finance or related area is required. MBA or MHA is preferred.

EXPERIENCE*

• Minimum 10 years of experience working in patient accounts and revenue cycle management in a high volume health care provider setting.
• At least five (5) years management experience leading billing and collection processes for a multi-site, multi-specialty physician practice.
• Extensive experience in managed care and Medicaid reimbursement/billing requirements.

KNOWLEDGE SKILLS & ABILITIES*

• Advanced understanding of billing operations and deep expertise in billing compliance concepts and processes.
• Strong medical billing technology orientation and experience overseeing usage and upgrades with an integrated electronic medical records system. Prior hands-on experience with Epic is preferred.
• Advanced data analysis and analytics skills to isolate root cause of issues. Prior experience with a tool like Qlick View is preferred.
• Advanced relationship building skills. Demonstrated ability to establish trusted partner relationships with physician practice leaders and/or physicians.
• Strong consulting and problem solving skills. Demonstrated ability to trouble shoot and pinpoint issues, then develop comprehensive solutions that are effective, compliant, and scalable.
• Proactive communicator with all levels of staff. Able to actively listen and seek to understand. Demonstrated ability to translate what is being said to a broader audience.
• Strong change adoption skills. Ability to “bring people along” to navigate the change continuum.
• Inspirational team leader. Advanced team management skills. Demonstrated ability to maintain high engagement on a high performing team.

Location Address: 1455 Tullie Circle NE, Atlanta, GA 30329

Function: Leadership/Management – Director/Senior Director

Overview:

Children’s Healthcare of Atlanta has been 100 percent dedicated to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow.

With 3 hospitals, 27 neighborhood locations and a total of 575 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report.

Children’s has been ranked on Fortune magazine’s list of “100 Best Companies to Work For” for eleven consecutive years and named one of the “100 Best Companies” by Working Mother magazine. We offer a comprehensive compensation and benefit package that supports our mission, vision and values. We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country. Connect to our mission of being Dedicated to All Better and impact the lives of hundreds of thousands of patients and their families each year.