Director of IT

Position Summary:

The Director of IT is responsible for developing and executing the organization’s technology strategy. The Director of IT will be responsible for overseeing the organization’s full spectrum of technology needs and managing teams in various technological specialties to accomplish the organization’s goals. The individual will develop and maintain an Information Technology environment that supports the goals and objectives of the business, is scalable, stable, and secure. The Director of IT will also carry Chief Information Security Officer (CISO) responsibilities as part of overseeing Information Security, Risk Management, Compliance, and Business Continuity including retail and call center operations seven days a week.

The Director of IT is expected to maintain an infrastructure that supports expanded growth, security, ease-of-use, and internal efficiency. The Director of IT will directly influence the direction of IT in new and existing products and systems, as well as upcoming integration efforts with new acquisitions. The Director of IT will serve as a key member of the Executive Team while encouraging the performance and supporting the professional growth of managers and staff. In addition, the Director of IT will support and maintain a strong professional culture within their team and peer base, including disciplined project management, process improvements, sense of urgency for resolve, excellence in service delivery, consistent communication, cross-functional collaboration, quality measurement, and accountability.

Essential Job Duties and Scope Responsibilities: (Additional duties may be assigned)

· Prepare/review budgets for business plans ensuring that maximum value is provided to the company.

· Ensure that projects meet business needs and expectations of quality.

· Lead presentations to executive management across the company to keep them informed of the financial status of IT initiatives and projects, performance against planned objectives, and future strategic directions.

· Develop a strong working knowledge including Data Governance, E-commerce Systems, Enterprise Resource Planning (ERP), Infrastructure Operations (Access Control, Communications Systems, Database Systems, Fire and Loss Prevention Systems, networks, reporting systems, servers) software development as needed within the NetSuite environment, strategic planning, support and service delivery, project management and vendor management and negotiations.

Supervisory Responsibilities:

This position supervises the Business System Administrator, Reports Administrator, Systems Analyst, Systems Engineer, Software Developer and Administrative Assistant-IT. Responsibilities include interviewing and making hiring decisions; instructing and training on proper work methods, and assigning, planning and scheduling work; as well as conducting performance reviews.

Education and Experience:

· BA/BS Degree or equivalent experience

Special Requirements:

Location: Aurora, NY

Travel: Infrequent, typically less than 10% per year.

Knowledge, Skills, and Abilities:

· Must be self-motivated, able and willing to work independently as well as have the desire to take on new challenges.

· Must be willing to work a flexible schedule which could include evenings and weekends in accordance with business needs.

· Demonstrate a firm commitment to providing exceptional service.

· Excellent verbal and written communication skills. Interactions with colleagues must be handled with diplomacy and tact. Individual must be able to gauge the colleague’s technical ability and communicate with them in appropriate technical or non-technical language.

· Excellent technical problem-solving skills and the ability to understand complex and abstract concepts.

· General knowledge of common software applications such as Word, Excel, Outlook, etc.

· A good working knowledge of data cables, jacks and patch panels.

· A good general knowledge of TCP/IP networks and basic services used such as DNS, DHCP, SMB, FTP, etc.

· Expert knowledge of Active Directory, group policy, NTFS security.

· Experience with DOS commands and batch scripts.

· Ability to analyze problems and solve them through your own research and by drawing your own conclusions.

· Ability to manage multiple tasks and establish priorities, while maintaining excellent attention to detail.

· Ability to function effectively as a team member within IT as well as other areas of the organization.

· Ability to diagnose and repair software problems remotely.

· Ability to work well under pressure.

Key Performance Indicators:

· System availability

· Expense management (P&L)

· Support satisfaction scores and peer evaluation

· Executive Team information access and decision-making effectiveness

Equipment Used:

Computer, printer, telephone, scanner and photocopier

Computer Software: Outlook, Word, Excel and Netsuite

Physical and Mental Requirements:

· Ability to sit, stand, walk, talk, hear, reach, push, pull, use fingers to grasp, handle, feel, and perform repetitive motions of hands or wrists.

· Ability to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects,

· Close mental and visual attention required to perform work dealing primarily with preparing, analyzing, and interpreting data and figures, using a computer terminal, and/or extensive reading.

Environmental Conditions:

Work is performed in a typical office environment where there is no substantial exposure to adverse environmental conditions.

Mackenzie-Childs is an EEO employer.

Job Type: Full-time

Pay: $115,000.00 – $130,000.00 per year

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