Desktop Support Technician

RESPONSIBILITIES:

Provide basic deployment activities for laptops, desktops, engineering workstations, scanners and printers.

Posesses a basis knowledge of PC computing environment including Windows XP, Windows 7 and Windows 10

Possess basic knowledge of interconnectivity with network, server resources and file systems.

Able to follow a checklist for executing project activity

Good customer service and interpersonal communication skills required.

Able to adapt to a rapidly changing environment

Update all Service Tickets with accurate and timely records of work performed, and resolution detail

Escalates issues to Field Service Engineers and Operations Leads when required

Able to follow documented process and KB (knowledge base) articles

EXPERIENCE AND KNOWLEDGE:

Strong user level computing experience required

Good oral and written communication skills

Experience in factory/manufacturing environment is desirable but not mandatory

Basic understanding of Windows Operating System troubleshooting and triage

Knowledge of TCP/IP, Windows Security (Share and NTFS permissions).

Extensive knowledge Windows OS and related configuration.

Comprehends interconnectivity with multiple IT technologies (Servers, Switches, Routers, and Data Center related HW)

Basic knowledge of Backup technologies

Ability to work in a team-oriented multi tower and vendor environments.

Ability to work in a fast paced environment.

Ability to handle and safeguard confidential information

Candidates with previous IT related project experience are desired

Experience working in a fast paced IT and Manufacturing environment is preferred

Job Types: Full-time, Contract

Pay: $20.00 per hour

Schedule:

8 hour shift

Contract Length:

1 year

More than 1 year

Contract Renewal:

Likely

Work Location:

One location

Work Remotely:

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