Desktop Support Technician

THIS POSITION IS OPEN TO EMPLOYEES CURRENTLY SERVING AS A PERMANENT COMPUTER ASSOCIATE (TECHNICAL SUPPORT) OR ON THE CURRENT CIVIL SERVICE LIST, EXAM # 7003OFFICE OF CHIEF MEDICAL EXAMINERCITYWIDE JOB VACANCY NOTICECivil Service Title: Computer Associate (Technical Support), Level: IITitle Code No: 13611 Salary: $57,337 to 65,938Office Title: Desktop Support Technician Work Location: 421 East 26th Street, New York City Travel CitywideDivision/Work Unit: Information Technology Number of Positions: 1Hours/Shift: 35 Hours per week over a seven-day period; may include evenings, weekends & holidays. The Office of Chief Medical Examiner (OCME) is searching for qualified candidates who will endeavor to exemplify its core values of integrity, dedication and putting the agency first. Under the general direction of the Desktop supervisor, but with wide latitude for independent decision-making, the selected candidate will be engaged in maintenance of various computer systems. Duties include but are not limited to: ? Assist in complex troubleshooting and repair activities using state-of-the-art test instruments and equipment.? Order and maintain an inventory of spare parts, all desktop hardware equipment and other items.? Maintain DELL KACE? Review and monitor ticket queues for regular reporting to Clients and Operations Management.? Image PCs with the correct software for individual departments.? Active Directory Administration.? Adhere to Client Corporate policies, procedures and required training.? Manage day-to-day activities associated with assigned tickets including change management, call monitoring, action planning, and reporting.? Maintain an asset database and inventory of all IT related equipment.? Issue escalation / resolution.? Interact with relevant Project Manager on new projects involving IT.? Participate in and prioritize the activities to minimize impact on business.? Manage special projects and other duties as assigned.

Minimum Qual Requirements

Qualification Requirements 1. A baccalaureate degree from an accredited college and two years of satisfactory full-time experience, acquired within the last seven years, in mainframe computer, mid-range computer and/or LAN or WAN computer environments in the areas of tape library, data entry or production control; or 2. An associate degree or 60 semester credits from an accredited college and three years of satisfactory full-time experience, acquired with the last seven years, as described in “1” above; or 3. A four-year high school diploma or its educational equivalent and four years of satisfactory full-time experience, acquired with the last seven years, as described in “1” above; or 4. Education and/or experience equivalent to “1”, “2”, or “3” above. Undergraduate college credit can be substituted for experience on the basis of 30 semester credits, from an accredited college, for six months of experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent and two years of satisfactory full-time mainframe computer, mid-range computer, and/or LAN or WAN computer experience, acquired within the last seven years, in the areas of tape library, data entry, or production control.

Preferred Skills

? CompTIA A+ Certification required? Ability to exercise discretion in all activities, high level of flexibility, reliability and dependability.? Strong initiative, attention to detail, sense of urgency, work ethic and follow-through skills necessary.? Effective communication, customer relations and interpersonal skills; experience working with all levels of the organization, and ability to interface with Mid-level and Senior Executives.? Excellent organizational skills with the ability to manage time and multiple priorities to completion.? Some MAC, Network IP Camera, Audio Visual experience a plus, but not required.? Strong communication and problem-solving skills; proficiency in analytic and quality assurance techniques; leadership ability; and a willingness to take appropriate actions to resolve complex problems.? Working knowledge of DNS, WINS, TCP/IP, DHCP, Microsoft Office Suite, Blackberry/PDA, and IPAD.? SLA compliance for Desktop support tickets assigned.? Excellent Customer relations and communication skills with the Organizational skills, relationship skills, assertive ability to get the task done, and great follow up and attention to detail.? Ability to self-manage time and workload.

Additional Information

The selected candidate will be required to provide a DNA sample by swabbing.

To Apply

TO APPLY, PLEASE SUBMIT RESUME AND COVER LETTER TO THE CITY?S E-HIRE WEBSITE: https://a127-jobs.nyc.gov (JOB ID # 334260). Please note that only candidates selected for the interview will be contacted for this position.

Residency Requirement

Note: New York City residency is required within 90 days of appointment. However, City employees in certain titles who have worked for the City for two continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland or Orange County.