Desktop Support II

This is an incredible opportunity for a service desk support specialist to join a team passionate about an innovative and techy environment, while providing superior internal support for employees, clients and guests.

We’re looking for someone who:

• Is passionate. You have a genuine passion for technology. You love using technology differently to maximize opportunity and impact for customers and you have a way of bringing out that same fire in the people you work with
• Is motivated. You’re driven to be the best – whether that’s decreasing system down time or making an innovative change to “how it’s always been done” resulting in a more efficient way of supporting the customer. You challenge yourself by setting goals and exceeding them
• Is collaborative. You’re excited to work with like-minded peers. You know how to collaborate not only within the department, but also across the organization.
• Wants to make an impact. You’re looking to do amazing work. You value preventing problems from occurring over being caught in the chaos zone putting out fires and looking for the “hero” spotlight
• Strives for frictionless IT – You understand the importance of building great partnerships. You promote a seamless, smooth, user friendly and reliable environment.

What you’ll do all day:

• Support a cross platform environment. Apex believes in providing the right tools to make its staff as productive and effective in their role as possible. Through effective and friendly service, help ensure a frictionless work environment for Mac and Windows users, providing a smooth and positive experience for
• Enable our staff to be effective and productive. Eliminate roadblocks, delays and poor user experiences. React quickly to user reports; Identify smart and creative ways to solve any issues or challenges.
• Make us better. What new cool, innovative and smart technologies are emerging on the market that will make us better? We want to be different and we want people to look at us as leaders in finding or building cutting edge technologies.
• Reduce toil. As front line support staff, keep a keen eye out for chronic user problems to reduce their occurrence and impact to the organization
• Run our clearing platform. As part of our Tech Support staff, you’ll be expected to decrease the frequency and severity of technical incidents / delays that negatively impact internal customers and their ability to support our clients.

A few reasons why you might love us:

• We’re a leader in the space. Apex is recognized for disrupting the financial services industry, enabling fintech standouts like Stash and Robinhood. We’ve got an amazing track record of success and we foster ongoing innovation. So you get all the benefits of a proven, growing company, while enjoying a very entrepreneurial culture
• We see tech differently. You’ll work with people who are leaders in the tech industry. We are passionate engineers dedicated to finding new and different ways to use technology to solve our customer’s problems.
• Your work will have immediate impact. You’ll be able to see your direct impact on our staff, office and with our clients. You won’t be just another talented technologist.

And a few reasons why you may not like working for us:

• You don’t like change. This is not a job for someone who likes “predictable.” The job is based on the unknown which inevitably means change. If you like to know what you’re going to do every day, you may not like working on this team. You have to go with the flow here.
• You’re not the collaborative type. We work together to ensure the best possible solutions for our users and customer. We think two brains are better than one so we do most of our work together. Team work makes the dream work on this team.
• You avoid challenges. We’re building something special. With this journey will come unknown and unpredictable challenges so each day you can expect to venture down an unfamiliar path. If you’re not comfortable with that, this job is probably not your thing.

The skills you’ll need to succeed:

• Bachelor’s degree in Computer Science or Management Information Systems (MIS), or equivalent experience preferred
• Advanced knowledge of ticketing software (e.g. Jira, Zendesk)
• Excellent knowledge of Windows 10 and Mac OS support
• 2+ years’ experience with Dell End User Technology (e.g. desktops, laptops, printers, etc.)
• Excellent customer service skills
• Advanced knowledge of Windows SCCM
• Understanding of end user device encryption
• 2+ years AD experience
• Experience with MS Office 2016 in a cross-platform environment
• Scripting abilities (e.g., Powershell, Python, Groovy, Ruby)
• Slid foundation of networking functions, standards, and protocols
• Ability to learn new things (languages, tools, frameworks) very quickly
• Ability to work 24/7 support with off-shift coverage as needed
• Experience with Cisco phone management desired