Customer Support Associate at Scentbird $15/hr

As our associate of customer delight and chief manufacturer of rainbows and unicorns (aka a reality bending, problem solving moulder of upset customers into brand advocates), you’ll be contributing from day one. You’ll join the rapidly growing Scentbird family and help us spread the magic of fragrance to the masses. You’ll be handling incoming customer service emails, chat messages and calls (occasionally), you will also help us pack and ship packages to our customers, craft awesome hand-written notes and update the FAQ section on our site.

If your glass is always half full, your pink goggles are permanently on, you are a charmer and an energy cluster – we can’t wait to meet YOU!

Your communications glory MUST shine. You can’t have it any other way.

It’s going to be spectacular. Can’t wait. Let’s do this.

P.S. No need to leave your Jedi sword and elf ears at home – we love you for who you are.

Requirements:
DO APPLY:

• If you have customer support experience (preferably 1-2 years in a StartUp)
  
• If you are ready to give your all (and more)
  
• If you know how to keep a schedule
  
• If you love technology and perfume / cologne
  
• If you have a strong writing ability and great interpersonal communication skills
  
• If you have an extreme attention to detail and ability to self-edit.

MUST submit a link to at least 1 writing sample.

DO NOT APPLY:

• If you live outside of NYC
  
• If you just want to sit in a chair and be passive all day
  
• If your weekends are off limits (we need someone who can take some time each weekend to help out customers)
  
• If you don’t like solving problems and are impatient
  
• If you just wanna be “down”.